Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Crystal Maughn

Forney,Texas

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee, budgeting, physicians, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

9
9
years of professional experience

Work History

Practice Manager

DAD/Platinum Dermatology Partners
10.2020 - Current
  • Lead team of 36 office personnel and 7 physicians.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions. Assessed processes and procedures, complying with OSHA, and HIPAA regulations. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Boosted staff morale by offering constructive feedback and specific direction. Addressed and remedied all patient or team member issues. Created and implemented organizational policies and procedures.
  • Ordered all office supplies and kept check on inventory levels. Oversaw accounting, budgeting, and financial reporting. Consulted with healthcare professionals on business decisions.
  • Provided supervision and management to team of support personnel. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • KPI responsibilities: maintain 85% slot utilization for providers, up front collections 90%, less than 5% no show rate, cancellation rate 15%, denial management 25% improvement, MIPS 75% plus score, retention of employees by 80%, increase cosmetic sales by 10%, maintain EBITDA margin and practice contribution.

Mohs Supervisor

Dallas Associated Dermatologists
09.2014 - 10.2020
  • Lead nine team members and surgeon.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas including the lab and operating/exam rooms to avoid violations or unnecessary work delays due to hazards or inefficient layouts including CLIA standards and regulations.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently, conducted routine inspections to check quality and compliance with established specifications, identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Approved time cards, monitored over time, and PTO requests according to clinic needs.
  • Monitor workflow to improve employee time management and increase productivity. Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Boosted team performance by developing customer service training materials and conducting service training.
  • Create annual employee review, conduct one to one meeting to provide coaching, positive and constructive feedback, and receive team member feedback as well. Advise annual merit value, work with company merit structure in team setting, and provide outcome to each team member.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.

Education

Surgical Technologist -

PCI Health Training Center
Dallas, TX

Skills

  • Dermatology and Mohs
  • Resource Management
  • Managing Practice Operations
  • Electronic Health Records
  • New Hire Training
  • Workflow Planning
  • Policy and Procedure Development
  • Budget Oversight
  • Customer Satisfaction
  • Supply Ordering
  • Medical Personnel Recruitment
  • Referral Management
  • Employee Performance
  • Strategic Business Planning
  • Clinical Quality Program Standards
  • Performance Metric

Timeline

Practice Manager

DAD/Platinum Dermatology Partners
10.2020 - Current

Mohs Supervisor

Dallas Associated Dermatologists
09.2014 - 10.2020

Surgical Technologist -

PCI Health Training Center

Similar Profiles

CREATE PROFILE
Crystal Maughn