Crystal May Harris
Dupont,IN
Summary
Professional with experience in guiding individuals through recovery processes. Skilled in motivational interviewing, crisis intervention, and personalized care planning. Strong focus on team collaboration and achieving results. Flexible and dependable, adapting to changing needs while fostering supportive environment. Highly capable in building trust and rapport with clients, ensuring effective communication and progress.
Experienced with motivational interviewing and crisis intervention, ensuring effective client support. Utilizes strong communication and empathy to build trust and facilitate recovery. Track record of empowering clients to achieve personal milestones and positive behavioral changes.
Overview
23
23
years of professional experience
Work History
Recovery Coach
Centerstone Inpatient Recovery Center
08.2018 - 04.2025
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
Correctional Officer
Jefferson County Sheriff's Office
10.2015 - 01.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Licensed Insurance Agent
American Family Insurance Co,
07.2002 - 03.2015
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Madison Consolidated High School
Madison06-2018
Skills
- Resource referrals
- Self-care techniques
- Professional ethics
- Relapse prevention
- Goal setting
- Boundary setting
- Trauma-informed care
- Adaptability and flexibility
- Decision-making
- Clinical documentation
- Clinical interventions
- Clinical assessment
- Community resources
- Task prioritization
- Mental health counseling
- Self motivation
- Behavior management
- Crisis intervention
- Crisis management
- Records review
- Cultural Competency
- Case management
Timeline
Recovery Coach
Centerstone Inpatient Recovery Center
08.2018 - 04.2025
Correctional Officer
Jefferson County Sheriff's Office
10.2015 - 01.2018
Licensed Insurance Agent
American Family Insurance Co,
07.2002 - 03.2015
High School Diploma -
Madison Consolidated High School
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