Crystal Mays
Columbus,GA
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Candlewood Suites Hotel
Columbus, GA
05.2023 - 02.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
Eagle Resource Group
Columbus, GA
05.2022 - 12.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Customer Service Representative
Eagle Resource Group
Sandy Springs, GA
09.2021 - 12.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Global Calling Center
Columbus, GA
01.2020 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Kendrick High School
Columbus, GA07-1999
Skills
- Consultative Sales
- Account updating
- Appointment Scheduling
- Data Entry
- Scheduling
- Complaint resolution
- Paperwork Processing
- Problem-solving abilities
Timeline
Customer Service Representative
Candlewood Suites Hotel
05.2023 - 02.2024
Customer Service Representative
Eagle Resource Group
05.2022 - 12.2022
Customer Service Representative
Eagle Resource Group
09.2021 - 12.2022
Customer Service Representative
Global Calling Center
01.2020 - 08.2022
Kendrick High School