Verified
This profile is verified using an email address.
Crystal McCarte
Hospitality
Orlando,FL
Summary
Serviced-focused General Manager dedicated to giving every guest positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Tavistock Restaurant Collection
Orlando, FL
05.2023 - Current
- Managed staff recruitment, training, and development to build a high-performing team.
- Oversaw inventory management processes to minimize waste and control costs effectively.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed operations of high-volume restaurant, ensuring efficient service and quality standards.
General Manager
SPB Hospitality, Rock Bottom Restaurant & Brewery
Daytona Beach, FL
09.2022 - 05.2023
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
General Manager
Home Grown Hospitality
Columbia, SC
11.2021 - 09.2022
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
General Manager
SPB Hospitality, Big River Grille & Brewery Works
01.2020 - 11.2021
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered exceptional service to maintain the Disney experience.
General Manager
SPB Hospitality, Rock Bottom Restaurant & Brewery
06.2020 - 02.2021
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Assistant General Manager
SPB Hospitality, Seven Bridges Grille & Brewery
02.2014 - 01.2020
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Created sales driven events and partnerships.
Training Server
SPB Hospitality, Seven Bridges Grille & Brewery
11.2005 - 02.2014
- Orchestrated positive customer experiences at all stages by overseeing every area of front of house operations.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Performance improvement
- Recruitment
- Team Leadership
- Training and Development
- Recipes and menu planning
- Exceptional interpersonal communication
- Consistently meet goals
- Budget development
- Coaching and mentoring
- Efficient multi-tasker
Timeline
General Manager
Tavistock Restaurant Collection
05.2023 - Current
General Manager
SPB Hospitality, Rock Bottom Restaurant & Brewery
09.2022 - 05.2023
General Manager
Home Grown Hospitality
11.2021 - 09.2022
General Manager
SPB Hospitality, Rock Bottom Restaurant & Brewery
06.2020 - 02.2021
General Manager
SPB Hospitality, Big River Grille & Brewery Works
01.2020 - 11.2021
Assistant General Manager
SPB Hospitality, Seven Bridges Grille & Brewery
02.2014 - 01.2020
Training Server
SPB Hospitality, Seven Bridges Grille & Brewery
11.2005 - 02.2014
Associate of Arts -
Florida State College At Jacksonville