Summary
Overview
Work History
Education
Skills
Timeline
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Crystal McKeny

Crystal McKeny

Des Moines,US

Summary

Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Sorter

Amazon DSM9
12.2023 - 01.2024
  • Sorted all incoming packages by size, batch number and scanned the packages by zip code
  • Stacked items based on their weights, sizes, and types, as well as their priority
  • Formed, taped, and lined cases for finished product packaging
  • Assisted loaders in loading and stacking pallets on delivery vehicles by transporting packed items to delivery pallets.

Customer Service Representative

Mom's Meals
03.2023 - 07.2023
  • Answered customer calls promptly to avoid long wait times on hold
  • Placed outbound calls to clients placing their next meal order
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Used sales force to keep track of customer interactions, accounts, and documents in my files
  • Answered 70+ calls per shift by enrolling new customers, retrieving customer information, presenting relevant product information, and canceling services
  • Clients were educated about their meal tray options, I completed order purchases quickly and accurately.

Member Services Representative

Iowa Department of Health and Human Services
05.2022 - 10.2022
  • Answered inbound calls for open enrollment
  • Transferred members and providers to the correct department
  • Notated every call in CRM
  • Followed HIPPA regulation's.

Education

Word Processing - Certificate -

Turner Job Corps Center
Albany, GA
01.2005

GED -

DMACC Urban Campus
Des Moines, IA
01.2004

Skills

  • Time management skills
  • Communications
  • Microsoft Office
  • Conflict and dispute resolution
  • Customer Support
  • Call center experience
  • Escalation Handling
  • Call Documentation

Timeline

Sorter

Amazon DSM9
12.2023 - 01.2024

Customer Service Representative

Mom's Meals
03.2023 - 07.2023

Member Services Representative

Iowa Department of Health and Human Services
05.2022 - 10.2022

Word Processing - Certificate -

Turner Job Corps Center

GED -

DMACC Urban Campus

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Crystal McKeny