CRYSTAL MELSON
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Crystal Clean Metro Detroit Services, LLC
01.2019 - 01.2024
- Managed a diverse portfolio of janitorial accounts and administrative activities, ensuring timely communication and effective problem solution.
- Maintained high retention rate by building relationships with key clients, providing excellent customer service and anticipating needs.
- Drove a 15% increase in customer satisfaction by implementing a feedback loop that translated client insights into actionable sales increase and service improvements.
- Implemented a new optimized scheduling system that better aligned staff availability with client demand, resulting in a 20% reduction in labor costs and a 15% improvement in service consistency.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular sales account reviews with staff management for improvement in service including hiring, training, and performance evaluations, to ensure operational success.
- Implemented strategies to increase revenue through upselling and cross- selling initiatives and driving sales to expand client base.
PAS- Patient Attendant Safety/ Administration
DMC- Detroit Receiving Hospital
01.2015 - 01.2019
- Enhanced patient safety and recovery under the direction of registered nurses, providing. compassionate care, support and safe environment.
- Effectively maintained a safe environment for patients, reducing incident reports by 20% through and prompt response.
- Ensured accurate record-keeping by meticulously updating patient charts and reporting any changes in condition to medical staff.
- Fostered positive relationships with patients and their families through high- stress conditions, empathetic listening, clear communication, and genuine concern for their wellbeing.
- Maintained accurate documentation and records, supporting the smooth operations of hospitals processes.
- Collaborated effectively with interdisciplinary healthcare teams to provide comprehensive patient care throughout hospitalization.
Store Assistant Manager
Payless Shoe Store
01.2012 - 01.2015
- Managed daily operations, open and closed store.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Processed paperwork related to all forms of POS transactions such as refunds, exchanges and identification verifications for approval codes through checks.
- Trained and supervised up five to ten sales associates quarterly to ensure consistency with company sales goals and polices.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Received the top Sales Representative of the Year award two years in a row for excellent sales record and leadership.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Education
No Degree - Business Administration
Kaplan University
Chicago, IL2015
A.A.S - Business Administration, Accounting
Oakland Community College
Royal Oak, MI2012
Skills
- TECHNICAL SKILLS
- CRM Software:
- Salesforce, Zoho
- Accounting Software: NetSuite, QuickBooks
- EHR Software: EPIC, Cerner, Meditech, Ifax App, eHospital, SimpleBookme
- Microsoft Office Suite: Word, Access, Excel, Outlook, PowerPoint
- Office Equipment: Email, fax, 10-key, copiers, and other office equipment
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Customer Satisfaction
References
Reference: Upon Request
Accomplishments
- CEO Recognition Award (2021): Personally recognized by CEO for outstanding contributions to a company- wide initiative that resulted in a 40% increase in profitability at CrystalClean Metro Detroit Services, LLC.
- "Employee of the Year" Award (2013): Award for consistent excellence in performance, including exceeding sales targets by 20% and maintaining a 98% customer retention rate at Payless Shoe Store.
Certification
Computer Aided Design Certificate: Completed in 2001
Timeline
Account Manager
Crystal Clean Metro Detroit Services, LLC
01.2019 - 01.2024
PAS- Patient Attendant Safety/ Administration
DMC- Detroit Receiving Hospital
01.2015 - 01.2019
Store Assistant Manager
Payless Shoe Store
01.2012 - 01.2015
No Degree - Business Administration
Kaplan University
A.A.S - Business Administration, Accounting
Oakland Community College
Computer Aided Design Certificate: Completed in 2001
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