Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

CRYSTAL MENDEZ

North Las Vegas,USA

Summary

Accomplished and certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Pharmacy Tech Lead, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinical Pharmacy Technician

Prime Therapeutics LLC
Henderson, NV
07.2024 - 04.2026
  • Facilitated timely authorization of medication requests, enhancing patient access to necessary treatments and therapies.
  • Coordinated with healthcare providers and insurance companies to resolve authorization issues promptly and effectively.
  • Streamlined documentation processes by implementing standardized procedures for tracking authorization requests and responses.
  • Monitored ongoing prior authorization cases, providing updates to patients and healthcare teams as needed.
  • Maintained accurate records of prior authorizations in electronic health systems, supporting data integrity initiatives.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Reduced turnaround time for prior authorization approvals with thorough documentation and timely follow-ups with insurance providers.
  • Maintained strict confidentiality in accordance with HIPAA regulations while handling sensitive patient information during the prior authorization process.

PHARMACY TECHNICIAN

Las Vegas Pharmacy
Las Vegas, NV
12.2022 - 04.2024
  • Reduced discrepancies in lien documents through thorough review and diligent follow-ups with clients.
  • Expedited the lien release process by effectively collaborating with attorneys for medication approvals.
  • Answered calls and insured that patients questions were being answered and updates were given.

PHARMACY TECHNICIAN

CVS Pharmacy
Las Vegas, NV
08.2014 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Supervised 10 pharmacy technicians and coordinated day-to-day assignments.

Education

Certification - Pharmacy Technician

Kaplan College
Las Vegas, NV
11-2013

High School Diploma - undefined

Clark County Adult Education
Las Vegas, NV
06-2004

Skills

  • Cash Register Operation
  • Organization and Prioritization
  • Answering and Routing Calls
  • Prescription Refill Fulfillment
  • Medication Documentation
  • Dispensing Medications
  • Patient Profile Setup
  • Equipment Cleaning and Maintenance
  • Pharmacy Operations
  • Prescription Preparation
  • Pharmacy Management Software
  • Staff Leadership
  • High-Volume Environments

Certification

CPhT - Certified Pharmacy Technician

LANGUAGES

Spanish
Native or Bilingual

Timeline

Clinical Pharmacy Technician

Prime Therapeutics LLC
07.2024 - 04.2026

PHARMACY TECHNICIAN

Las Vegas Pharmacy
12.2022 - 04.2024

PHARMACY TECHNICIAN

CVS Pharmacy
08.2014 - 12.2022

Certification - Pharmacy Technician

Kaplan College

High School Diploma - undefined

Clark County Adult Education