Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Miller

Santa Rosa,CA

Summary

Proven to enhance customer satisfaction and team efficiency. Excelled at Ike's Sandwiches by leveraging problem-solving abilities and exceptional customer service skills. Achieved a notable increase in repeat business through meticulous attention to food service standards and effective collaboration. Demonstrated reliability by consistently meeting sales targets and maintaining high cleanliness and organization standards. Detail-oriented food service professional with experience in managing role. Accustomed to interacting with guests to determine specific needs and executing food preparation tasks to meet demand. Offers top-notch customer service. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Sandwich Artist

Ikes Sandwiches
07.2022 - 09.2023
  • Greeted guests, promoted specials, and took more than 30 orders per day.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Bagel Maker

Sonoma Valley Bagel
05.2021 - 12.2021
  • Implemented cost-saving measures by reducing waste during the production process without sacrificing quality or taste.
  • Improved bagel quality by implementing precise measurements and consistent techniques.
  • Assisted in training new employees on company procedures, recipes, and equipment use.
  • Streamlined production process by organizing workspace for maximum efficiency.
  • Consistently met or exceeded daily sales targets through exceptional product presentation and customer engagement strategies.
  • Managed daily bagel production schedule, ensuring timely completion of tasks and optimal product availability for customers.
  • Enhanced customer satisfaction through prompt service and attention to special requests.
  • Maintained a clean and safe work environment, adhering to health regulations and guidelines. Including routine 1 hour cleaning

Sales Manager

Krispy Kreme
03.2020 - 10.2020
  • Handled 10 customer relations issues per day, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Budtender

Mercy Wellness of Cotati
05.2019 - 06.2020
  • Checked guests' photo identification for validity and age 21 requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.

Dog Handler

Kings Kastles
11.2019 - 03.2020
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under care.
  • Managed up to 55 dogs of varying breeds and sizes, providing attentive care.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Transported dogs safely and maintained clean driving record.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Barista

Starbucks, Barista
05.2017 - 12.2017
  • Maintained a clean and organized workspace for optimal productivity and safety on a 1 hour basis.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Deli Clerk

Perrys Deli
05.2013 - 02.2016

cashier, stocking, prep work, sandwich making

  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Rotating new dishes every 30 minutes
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Elsie Allen High School
Santa Rosa, CA
03.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Cleaning and organization
  • Reliability and punctuality
  • Food Preparation
  • Cash handling proficiency
  • Multitasking and Prioritizing
  • Cash Handling
  • Dependable and honest
  • Efficient Work Pace
  • Cleaning and sanitization

Timeline

Sandwich Artist

Ikes Sandwiches
07.2022 - 09.2023

Bagel Maker

Sonoma Valley Bagel
05.2021 - 12.2021

Sales Manager

Krispy Kreme
03.2020 - 10.2020

Dog Handler

Kings Kastles
11.2019 - 03.2020

Budtender

Mercy Wellness of Cotati
05.2019 - 06.2020

Barista

Starbucks, Barista
05.2017 - 12.2017

Deli Clerk

Perrys Deli
05.2013 - 02.2016

High School Diploma -

Elsie Allen High School
Crystal Miller