CRYSTAL MITCHELL
Oak Ridge ,LA
Summary
Experienced supervisor proficient in leading and guiding team members to ensure timely job completion. Skilled in task assignment, employee training, constructive feedback, conflict mediation, and implementation of company procedures. Excellent communication and listening skills that promote effective collaboration within the team. Recognized for strong leadership and vision, motivating teams to consistently surpass goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Guidance Personal Care
05.2023 - 09.2024
- Collaborated with management to develop policies and procedures that enhanced operational efficiency within the department.
- Conducted regular inspections to maintain cleanliness and organization within facility spaces, adhering to strict sanitation standards.
- Evaluated employee performance, providing constructive feedback for continuous improvement in their roles.
- Handled escalated calls efficiently, finding satisfactory resolutions for both client and direct service worker.
- Maintained strong relationships with clients, addressing any concerns or issues promptly to ensure satisfaction.
Supervisor
Unique Guidance Provider Services
04.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed strong relationships with patients'' families, addressing concerns and ensuring their needs were met throughout the care process.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Daycare Provider
JBC Child Development Center
10.2019 - 01.2022
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Personal Care Assistant
The Blake At Carnes Crossroads Assisted Living
03.2018 - 04.2019
- Assisted with daily living activities and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Transported individuals to events and activities, medical and shopping trips.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Caregiver, Special Needs
Families First Choice
01.2014 - 03.2015
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Richwood High School
South Monroe, La2011
Skills
- Motivated team player
- Strong client relations
- Multi-line phone talent
- Friendly demeanor
- Excellent communication skills
- Special Needs Care
- Caring and Responsible
- Problem-Solving
- Attention to Detail
- Microsoft experience
- Teamwork and Collaboration
- Professionalism
Certification
- CPR Training
Timeline
Supervisor
Guidance Personal Care
05.2023 - 09.2024
Supervisor
Unique Guidance Provider Services
04.2022 - 03.2023
Daycare Provider
JBC Child Development Center
10.2019 - 01.2022
Personal Care Assistant
The Blake At Carnes Crossroads Assisted Living
03.2018 - 04.2019
Caregiver, Special Needs
Families First Choice
01.2014 - 03.2015
- CPR Training
High School Diploma -
Richwood High School
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