CRYSTAL MONTOYA
Pueblo,CO
Summary
Highly skilled case manager with experience in effectively managing large caseloads while maintaining a high standard of care. Excels in high-pressure environments, consistently providing clients with the best resources and courses of action to improve their quality of life. Proficient in client evaluation, database management, and coordinating social services. Strong communicator with a genuine passion for assisting others.
Overview
17
17
years of professional experience
Work History
Administrative Assistant III
Colorado Department of Corrections
11.2016 - Current
- Responsible for Training and Supervising offenders in the implementation of these programs. INCENTIVE UNIT PROGRAM, 7-HABITS, VICTIMS IMPACT AND BEYOND THINKING.
- Aiding offenders with overcoming barriers for stability in reaching re-entry goals.
- Directly responsible for the supervision of three offender pod para-pros and two offender program clerks. (Program proposals, budgeting, purchasing, inventories, policy implementation, event planning, food sales, communication skills and leadership training.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Primary role is to role model pro-social behaviors, skills and interactions to offender population.
- Coordinate classes between offenders and staff and arrange for staff mentors to be involved with the offenders.
- Review 7-Habits applications, interviewing and placing offenders into program.
- Co-facilitate and supervise offenders in the implementation of the Victims Impact Educational and Fundraising Program.
Community Resource Specialist / Case Manager
Catholic Charities of Southern Colorado
12.2021 - 12.2024
- Managed a caseload of 150 clients, providing support and resources to families with children experiencing crisis and homelessness.
- Conducted comprehensive assessments to identify clients' needs and develop individualized service plans.
- Maintained a database of all referrals, admissions, waitlisted referrals, and discharges for clients referred to the Colorado Community Response Program.
- Worked with multidisciplinary teams to provide holistic and coordinated care.
- Evaluated program effectiveness through regular assessment of client satisfaction, resource utilization, and measurable outcomes to inform future service improvements.
- Facilitated information sessions within the community on available resources and how to navigate social service systems effectively.
- Developed partnerships with local organizations to increase the availability of services for community members in need.
- Participated in community events as a representative of the organization, demonstrating commitment to social responsibility and increasing awareness of available resources.
- Managed grant-funded programs aimed at addressing specific community needs such as housing, employment, or mental health support.
- Improved access to resources for community members through proactive outreach and promotion efforts.
Case Manager
Crossroads Turning Points, INC
10.2008 - 10.2011
- Provided comprehensive case management services to 50+ client/inmates releasing from Colorado Department of Corrections Therapeutic Community Programs at SCF and ACF
- Responsible for coordinating and managing the care of individuals within a therapeutic community setting, focusing on addiction recovery and mental health treatment, by conducting assessments, developing individualized treatment plans, linking clients to necessary resources, monitoring progress, and collaborating with other treatment team members to ensure clients achieved their recovery goals within the supportive community.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Served as a liaison between inmate clients, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate client welfare during community or post-release planning.
- Developed strong working relationships with community partners to facilitate access to essential services for released client inmates.
- Collaborated with multi-disciplinary teams to ensure effective communication and coordination of services for client inmates.
- Monitored compliance with relevant laws, regulations, and policies related to offender supervision and treatment programs.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
- Facilitated successful inmate transitions from restrictive housing to general population by developing individualized step-down plans and monitoring progress.
- Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
- Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
- Arranged substance abuse rehabilitation for offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
Education
Social Work
University of Southern Colorado
05.2000
Early Childhood Education Certificate -
Pueblo Community College
05.1996
Skills
- Needs assessment
- Record maintenance
- Progress evaluation
- High level of discretion
- Client advocacy
- Training delivery
- Empathy development
- Cultural history
- Advocacy
- Problem-solving
- Attention to detail
- Active listening
- Relationship building
- Motivational interviewing
- Office administration
- Proficient in Microsoft Office Suite
Training
- Integrated Case Management Training, Colorado Department Of Corrections, 08/01/19
- Speed of Trust Training Certificate, Franklin Covey Institute, 01/01/19
- 7 Habits of Highly Effective People, Franklin Covey, 06/01/18
Timeline
Community Resource Specialist / Case Manager
Catholic Charities of Southern Colorado
12.2021 - 12.2024
Administrative Assistant III
Colorado Department of Corrections
11.2016 - Current
Case Manager
Crossroads Turning Points, INC
10.2008 - 10.2011
Early Childhood Education Certificate -
Pueblo Community College
Social Work
University of Southern Colorado
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