Roticia R. Shaw
Canal Winchester,Ohio
Summary
Experienced Executive Administrative Assistant with over 28 years in supporting top-tier executives in finance, sales, office correspondence, ordering supplies, maintaining accurate scheduling, answering phone calls, completing inquiries, and coordinating projects. A source of critical support for Executive Management and efficient in Microsoft office suite, google drive, adobe acrobat, edge, and power point. Dependable, hardworking, skilled in data entry, multi-phone lines, filing, customer service, data analysis, process implementation, auditing, servicing contracts, invoices, payment processing, legal compliance, document review, research, investigative services, and solutions-oriented with a commitment to long-term accuracy and efficiency. Adept in managing and maintaining an organized documentational system, collaborating one-on-one with customers, excellent time management skills, and providing optimal front-end and back-end support.
Overview
33
33
years of professional experience
Work History
Administrative Assistant III
Nationwide Childrens Hospital
Columbus, Ohio
09.2022 - Current
- Managed Outlook calendar for research lab and surgeons.
- Assist doctor on communication with surgical and clinic staff concerning clinic and surgery dates.
- Assist doctor and research staff with travel arrangements and reimbursements regardless of if they are covered by Research or Hospital accounts.
- Assist doctor with payment/reimbursement of Ohio license, DEA registration, professional organization dues, etc.
- Assist doctor with CV maintenance and tracking external CME.
- Schedules lab meetings
- Work with HR in setting up interviews for Research and the doctors.
- Work with the surgical scheduler to set up surgery schedule.
Executive Assistant
Careful Care Services LLC
Columbus, Ohio
07.2019 - 08.2022
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Initial point of contact for vendor/consultant relations.
- Created expense reports, budgets, Purchase orders, invoices, and financial documents for the company.
- Collaborated with auditors throughout reviews.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Updated executives on changing business needs by thoroughly documenting internal and external client meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Compliance Analyst
Nationwide Insurance/Insurance Intermediaries, Inc
Columbus, Ohio
01.2011 - 03.2021
- Reviewed audit and monitoring policies & endorsements with an average balance of $500,000.00.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Prepared documentation and records for upcoming audits and inspections.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Helped create training programs to manage system-wide issues and maintain compliance.
- Updated State website spreadsheets with latest data to enhance strategic planning.
- Enforced compliance with complex state and federal laws, rules, and regulations for industry.
- Wrote, reviewed, and interpreted contract documents.
- Communicated materials documentation deficiencies to project engineer, project staff and design-builder.
- Reconciled accounts to make sure payments were accurate and accounts balanced.
Senior Licensing Consultant
Nationwide Insurance
Columbus, Ohio
12.2006 - 01.2011
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Entered record-keeping systems appropriate data needed to create new records or update existing ones.
- Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
- Kept informed regarding pending industry changes, trends, or best practices.
- Warned violators of infractions or penalties.
- Confirmed information from licenses by checking databases and questioning details with applicants.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
Certified Fingerprint Technician
Columbus Police Department
Columbus, Ohio
01.1994 - 01.2003
- Responsible for fingerprinting prisoners, the public and completing background checks through BCI & FBI Completed mugshots for the database Completed fullback ground investigations for other policing agencies, and cooperation's needing pre-employment and updated screening.
- Conducted research, gathered information from multiple sources and presented results.
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
- Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
- Preformed background investigations as a sub-contractor to schools and other employment agencies.
Education
Associate of Science - Computer and Information Systems
South University
05.2013
High School Diploma - undefined
Walnut Ridge High School
06.1983
Skills
- Verbal and Written Communication
- Invoice Preparation
- Bookkeeping and Basic Accounting
- Reports and Financial Statements
- Records Management Databases
- Process Implementation
- Project coordinator
- Multi-line phones
- Compliance Analyst
- Document Review
- Law and Statute Compliance
- Risk Assessment
- Audit Coordination
- Data Analysis
- Researcher
- Administration
- Data entry
- Multitasking Abilities
Timeline
Administrative Assistant III
Nationwide Childrens Hospital
09.2022 - Current
Executive Assistant
Careful Care Services LLC
07.2019 - 08.2022
Compliance Analyst
Nationwide Insurance/Insurance Intermediaries, Inc
01.2011 - 03.2021
Senior Licensing Consultant
Nationwide Insurance
12.2006 - 01.2011
Certified Fingerprint Technician
Columbus Police Department
01.1994 - 01.2003
High School Diploma - undefined
Walnut Ridge High School
Associate of Science - Computer and Information Systems
South University