Crystal Moore
Phoenix,Arizona
Summary
Highly motivated and results-oriented professional with a diverse background spanning various industries, including healthcare, logistics, customer service, and finance. Proven ability to excel in fast-paced environments and deliver exceptional service while effectively managing multiple tasks and priorities. Demonstrated experience in direct support, dispatch operations, loan servicing, package handling, home preservation, and retail pharmacy customer service, with a strong foundation in communication, problem-solving, and interpersonal skills. Eager to contribute to a dynamic team and utilize my skills to support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Beyond Borders
03.2021 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
Dispatch Operations Specialist
Amazon
06.2022 - 05.2024
- Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
- Develop and/or understand performance metrics to assist with driving business results.
- Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
- Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
- Providing real-time customer experience by working in 24*7 operating environment.
Loan Servicing Specialist 3
Wells Fargo
11.2019 - 10.2022
- Responsible for performing a variety of loan documentation duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products.
- Structured and finalized secured and unsecured loan documentation packages for small to large businesses.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Monitored due dates and deadlines and worked to submit all documentation packages before maturity due dates.
- Carefully reviewed, researched, validated details of loan packages, and corrected all documents for completeness, discrepancies, and accuracy.
- Assisted in identifying gaps between business requirements and application capabilities.
Package Handler
Federal Express
05.2019 - 05.2023
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Load packages into correct trucks/containers.
Home Preservation Specialist
Wells Fargo
10.2016 - 11.2019
- The Home Preservation Specialist serves as the Single Point of Contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency.
- Develops comprehensive knowledge of the loss mitigation processes and procedures to recommend solutions to maintain home ownership, including modifications, repayment plans or other short term retention options.
- Reviews the borrower’s financial situation and, if modification options are not possible, discusses liquidation options including short sales, and deed in lieu.
- Communicates with borrowers and/or agencies of loan modification decision, current status, workout options, timelines, coordination touch points, and borrower obligations through the process.
- Planned special events such as lotteries, dedications and project tours.
Education
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2028
Membership Certificate - Phi Theta Kappa Honors Society
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ12.2016
Certificate of Completion - Retail Pharmacy: Customer Service
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ10-2016
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05.2005
Skills
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Analytical and Critical Thinking
- Account management
- Data accuracy
- Quality Management
- First aid and CPR
- Client documentation
- Special needs care
- Documentation
- Behavioral management
- Autism support
- Time management
- Social skill development
- Treatment implementation
- ABA techniques
- Behavior treatment plans
Certification
- First Aid/CPR/AED Certification
- CBT - Certified Behavioral Technician
- 40 hour RBT (Registered Behavior Technician) Training
- Retail Pharmacy: Customer Service
Timeline
Dispatch Operations Specialist
Amazon
06.2022 - 05.2024
Direct Support Professional Caregiver
Beyond Borders
03.2021 - Current
Loan Servicing Specialist 3
Wells Fargo
11.2019 - 10.2022
Package Handler
Federal Express
05.2019 - 05.2023
Home Preservation Specialist
Wells Fargo
10.2016 - 11.2019
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College
Membership Certificate - Phi Theta Kappa Honors Society
Maricopa Community Colleges - Rio Salado Community College
Certificate of Completion - Retail Pharmacy: Customer Service
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Pueblo High Magnet School
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