Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Morgan

Bixby,OK

Summary

Dynamic multi-unit leader with a proven track record at MOD Pizza, adept in Operations Management and Team Building. Excelled in driving sales growth, enhancing customer engagement, and leading teams to exceed performance goals. Achieved top Customer Experience Rating for 75% of the year, demonstrating exceptional financial acumen and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Restaurant District Manager

Mod Pizza
12.2023 - 07.2024
  • Led a district of 8 restaurants in OK and Dallas markets
  • Carefully interviewed, selected, trained, and supervised GMs
  • Responsible for leading a team of GMs in overall performance: labor control, food costs, P&L analysis, up-leveling the guest experience, ensuring clean and food-safe environments, and following all brand standards
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Motivated staff to perform at peak efficiency and quality.


Certified Training General Manager

MOD Pizza
02.2022 - 12.2023
  • Led the team training for all 3 Mod restaurants that opened in Oklahoma
  • Followed a 6-week training program that graduated 3 GMs for the OK market
  • Responsible for overall restaurant operations: staff retention, cleanliness and food safety, labor control, food costs, P&L analysis, R&M
  • Led the district in Customer Experience Rating for 9 out of 12 months
  • Managed employee reviews, training, and schedules
  • Hired, Trained, and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

General Manager

Pizza Hut
01.2019 - 02.2022
  • Responsible for overall restaurant performance: labor, food costs, hiring, scheduling, staff retention and development, cleanliness, maintaining a food-safe environment, and the guest experience
  • Monitored daily cash discrepancies, inventory shrinkage and drive-offs
  • Trained and guided team members to maintain high productivity and performance metrics.


Education

High School Diploma -

Wagoner High School
Wagoner, OK
05.1999

No Degree -

Northeastern State University
Tahlequah, OK

Skills

  • Brand standards
  • Problem Solving
  • Operations Management
  • Leadership
  • Performance Analysis
  • Team Building
  • Financial Acumen

Timeline

Restaurant District Manager

Mod Pizza
12.2023 - 07.2024

Certified Training General Manager

MOD Pizza
02.2022 - 12.2023

General Manager

Pizza Hut
01.2019 - 02.2022

High School Diploma -

Wagoner High School

No Degree -

Northeastern State University

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Crystal Morgan