Crystal Morris

SPRING HILL

Summary

I work hard and stay on task without direct supervision. I quickly adapt to situations and learn new skills. I have strong customer service, de-escalation, and problem-solving skills. I appreciate constructive criticism and have no issue with following directions. Received my AA from St. Petersburg College in 2012.

I hope to find a stable position with competitive wages and room for advancement within the company.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

NexRep

01.2024 - Current

Handling incoming calls from customers
Registering accounts
Handling payroll issues
De-escalating clients
Troubleshooting and resolving customer issues with app or website use

Owner/Treasurer/Secretary

Liberty Entrepreneurs Inc.

01.2018 - 01.2022

Handling all office duties (Creating documents and advertising materials, handling all calls, invoicing, maintaining customer relations, bookkeeping, bank drops, ect...)
Handling impounds
Obtaining all materials and parts to keep shop running
Handling all HR duties (payroll, tracking employee hours, dealing with any employee conduct issues, hiring and firing of employees, ect..)
Received FL Notary Certification and conducted notary duties

Education

AA -

St. Petersburg College

12-2012

Skills

Proficient in managing multiple tasks
Motivated self-learner
Skilled in customer engagement
Experienced with Office 365 applications
Strong computer proficiency
Adapt swiftly to changing situations
Quick adaptability to new skills

Conflict resolution
Skilled in utilizing CRM systems
Experienced in client relations
Active listening
Critical thinking
Complaint resolution