Lashyn Bardney
East Chicago,IN
Summary
Dynamic Business Service Specialist recognized for streamlining service processes and improving client experiences. Skilled in managing complex inquiries and fostering team collaboration to achieve high customer satisfaction rates. Seeking to leverage expertise in enhancing service quality and operational efficiency.
Support PNP Financial Services - Management Liability Group for renewal and new business. Providing support for 6-10 Brokers with day to day duties including billing,system management, renewal solicitations, policy review and other assigned functions with established service standards.
Maintain client files as necessary.
Overview
14
14
years of professional experience
Work History
Business Service Specialist II
Aon Corporation
Chicago, IL
05.2012 - Current
- Trained new staff on best practices for service delivery and customer engagement.
- Managed complex client inquiries, ensuring timely resolution and adherence to company policies.
- Streamlined service processes, enhancing operational efficiency and client satisfaction.
- Collaborated with cross-functional teams to deliver exceptional client service and support.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Handled billing, policy review and other functions as required.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Provide support for Private and Non-Private Brokers
Education
Accounting
East West University
Chicago, ILSkills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Administrative Support
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Computer proficiency
- Data entry
- Team development
- Microsoft outlook
- Microsoft Office Suite
Accomplishments
License in Property & Casualty
Timeline
Business Service Specialist II
Aon Corporation
05.2012 - Current
Accounting
East West University