CRYSTAL MULLINS-KERNS
C&P Fleet Services
Catlett,VA
12
years of professional experience
10 years of experience built across sales, business development, accounts payable, and payroll administration.,Career included Assistant Sales Manager, Business Development Representative, and Accounts Payable/Payroll Administrator roles.,Most recent role delivered sales support as Assistant Sales Manager at Ourisman Chantilly Kia.,Completed one year at University of Phoenix toward accounting degree.,Studied at Liberty High School.
Work History
Service Advisor
4 Months- Advised fleet customers on repair options, maintenance schedules, and service timelines.
- Coordinated work orders, technician updates, and vehicle status communication across service workflow.
- Reviewed inspection findings and prepared accurate estimates for customer approval.
- Scheduled incoming repairs and prioritized urgent fleet needs to reduce operational delays.
- Tracked parts availability and collaborated with shop staff to prevent service interruptions.
- Resolved customer concerns by explaining diagnostics, repairs, and billing details clearly.
- Monitored repair progress and ensured completed work met quality and compliance standards.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Assistant Sales Manager
10 Years 6 Months- Managed CRM workflows for follow-up on online inquiries across new and used car sales.
- Supported outbound call outreach and handled incoming calls for new and used car sales operations.
- Maintained 15%-18% sold ratio from new car leads and 30%-40% from used car leads.
- Handled 150-200 new car leads each month and 50-70 used car leads.
- Served as TrueCar Certified Dealer representative.
- Helped maintain internet and TrueCar pricing each month.
- Structured deals, presented customer options, and completed sales and loan documents for handoff to business manager.
- Assisted with dealer exchanges and inventory ordering.
- Operated chat support for online inquiries.
- Tracked online customer inquiries to support monthly reporting.
- Trained product specialist on CRM software.
- Maintained and sent monthly email blasts.
- Worked directly with general manager to deliver weekly internet department reports.
Accounts Payable Clerk
3 Months- Answered telephones, routed calls, and recorded messages.
- Responded to questions about records and files.
- Communicated with customers, employees, and other individuals to answer questions, share information, take orders, and handle complaints.
- Performed general office duties such as typing, operating office equipment, and sorting mail.
- Updated filing systems and supported setup of new filing methods.
- Operated office equipment such as photocopiers, scanners, fax machines, voice mail systems, and personal computers.
- Added new materials to file records and created new records as needed.
- Located and retrieved file information for authorized users.
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Resolved customer complaints.
- Greeted customers entering establishment.
- Validated invoices, purchase orders, and receiving reports.
- Reconciled credit card statements.
- Monitored aged payables.
- Maintained vendor files.
- Maintained payment files.
- Processed payroll.
- Reviewed timesheets for company policy compliance.
- Prepared bank deposits by compiling cashier data, verifying and balancing receipts, and sending cash, checks, or other payments to banks.
- Prepared expense reports.
Administrative Assistant
6 Months- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements
- Answer telephones, direct calls, and take messages
- Answer questions about records and files
- Gather materials to be filed from departments and employees
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Perform general office duties such as typing, operating office machines, and sorting mail
- Complete work schedules, manage calendars, and arrange appointments
- Modify and improve filing systems, or implement new filing systems
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Add new material to file records, and create new records as necessary
- Find and retrieve information from files in response to requests from authorized users
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Greet customers entering establishments
- Resolve customer complaints
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
- Processing of Payroll
- Review of timesheets for company policy
- Validation of Invoice/PO/Receiving Report
- Reconciliation of Credit Card Statements
- Expense Reports
- Monitor Aged Payables
- Maintain Vendor Files
- Maintain Payment Files
Education
- Accounting
High school diploma or equivalent
Skills
Improved customer data management through CRM software support.
Delivered organized
timely communication through Microsoft Outlook.
Supported clear presentations with Microsoft PowerPoint materials.
Maintained professional
efficient correspondence through Gmail.
Produced accurate
compliant payroll processing.
Strengthened dealership operations through Reynolds & Reynolds system use.
Personal Information
Title: Assistant Sales Manager
Accomplishments
- Improved Sales Conversion - Increased new leads closing rate to 18%
- Managed Lead Volume - Handled 400 car leads monthly, achieving targets
- Led Specialist Training - Trained 15 specialists in CRM software usage
- Reported Sales Performance - Worked directly with GM on weekly reports
- Closing Percentage - Maintain a 30% Closing Percentage on our Product Specialist
Timeline
Service Advisor
C&P Fleet Services
06.2026 - CurrentRead More
Assistant Sales Manager
Ourisman Chantilly Kia
09.2015 - 03.2026Read More
Accounts Payable Clerk
Internation Country Club
06.2015 - 09.2015Read More
Administrative Assistant
Skyworks of Virginia
07.2014 - 01.2015Read More
Liberty High School BEALETON
High school diploma or equivalent
Read More
University of Phoenix
from Accounting
Read More