Hi, I’m
Crystal Norbert
Clover,SC
Summary
Licensed health insurance professional with strong interpersonal skills and a proven ability to engage diverse patient populations. Experienced in client education, regulatory compliance, and maintaining confidentiality. Skilled in managing high-volume outbound calls, adhering to scripts while effectively communicating complex products. Adaptable in fast-paced environments, consistently meeting performance metrics. Dedicated to delivering compassionate, high-quality service with a reputation for excellent communication, analytical thinking, and problem-solving.
Overview
9
years of professional experience
1
Certification
Work History
Tranzact Insurance Solutions
Licensed Insurance Agent
07.2024 - Current
Job overview
- .Conducting thorough needs assessments to help clients navigate the best solution for their specific healthcare needs.
- Employing extensive product and industry knowledge to reassure clients, establish credibility, and overcome objections in a call center environment
- Consistently meeting monthly performance metrics and maintaining a quality assurance audit score of 98%.
Amazon Fulfillment Center CLT4
Outbound Problem Solver
12.2021 - 01.2024
Job overview
- Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards.
- Evaluated inventory and customer shipments to proactively address issues relating to order discrepancies and damaged or missing products, contributing to a 12% reduction in order processing errors and minimizing fulfillment delays.
- Increased accuracy of inventory database by conducting regular audits and reconciling any discrepancies, reducing missing or lost items by 8%.
The Order
Server
01.2022 - 03.2022
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, servicing over 80 guests in a day while fostering a collaborative work environment that enhanced overall productivity levels.
Self-Employed
Freelance Visual Designer
09.2016 - 09.2020
Job overview
- Delivered compelling design solutions for a variety of projects by translating client ideas into visual concepts, including custom illustrations (digital and handcrafted), logo designs, brand guidelines documentation, web layouts, and marketing collateral for use in print and across various social media platforms.
Dia&Co
Junior Graphic Designer
01.2018 - 03.2020
Job overview
- Iterated on-brand design solutions for online marketing campaigns and email promotions, resulting in a 7% improvement in email click-through rates
- Utilized data insights from A/B testing to refine design elements, contributing to a 11% improvement in user engagement and interaction with promotional content
- Organized and maintained accessibility of project files and deliverables for the company's ongoing reference, streamlining workflow
Education
Coursera
Google UX Design Professional Certificate
07-2025
Parsons The New School For DesignNew York, NY
Bachelor of Fine Arts from Fashion Design
Skills
- Effective Communication Skills
- Conflict Resolution
- HIPAA Compliance
- Proficient in CRM Software
- Empathy and Patience
- Customer Service
Certification
- Licensed Insurance Agent/Broker - North Carolina Department of Insurance
- Certified Risk Manager (CRM) - The National Alliance for Insurance Education & Research
- Managed Healthcare Professional (MHP)- America's Health Insurance Plans (AHIP)
- Health Insurance Associate (HIA)- America's Health Insurance Plans (AHIP)
- Healthcare Customer Service (HCSA)- America's Health Insurance Plans (AHIP)
Timeline
Licensed Insurance Agent
Tranzact Insurance Solutions
07.2024 - Current
Server
The Order
01.2022 - 03.2022
Outbound Problem Solver
Amazon Fulfillment Center CLT4
12.2021 - 01.2024
Junior Graphic Designer
Dia&Co
01.2018 - 03.2020
Freelance Visual Designer
Self-Employed
09.2016 - 09.2020
Coursera
Google UX Design Professional Certificate
Parsons The New School For Design
Bachelor of Fine Arts from Fashion Design
Similar Profiles
Tiffany SutherlandTiffany Sutherland
Licensed Health Insurance Agent at Tranzact Insurance SolutionsLicensed Health Insurance Agent at Tranzact Insurance Solutions
Gilbert Bauman-FloresGilbert Bauman-Flores
Sales Agent at Tranzact Insurance SolutionsSales Agent at Tranzact Insurance Solutions
Julie MartinJulie Martin
Sales Performance Manager at Tranzact Insurance SolutionsSales Performance Manager at Tranzact Insurance Solutions