Crystal Ocasio

• Managed and allocated Students' Financial Aid and tuition funds for college, while ensuring compliance with privacy regulations.
• Managed cash register and processed customer transactions in a fast-paced retail environment.
• Provided excellent customer service by assisting customers with product inquiries and recommendations.
• Handled customer complaints and resolved issues in a professional and timely manner.
• Maintained cleanliness and organization of store shelves and displays.
• Balanced cash drawer at the end of each shift and prepared daily sales reports.

Provided exceptional customer service and ensured food was served with care.

• Served customers in a fast-paced restaurant environment.
• Handled cash transactions and maintained a balanced cash drawer.
• Assisted with seating guests and taking reservations.
• Provided excellent customer service and attention to detail.
• Checked back with customers throughout meal service to ensure satisfaction.

Placed orders, managed warranty replacements, and performed troubleshooting for products. Proficient in utilizing Microsoft Excel, Word, and PowerPoint. Data entry, customer service.

• Provided excellent customer service and assisted customers with product inquiries.
• Assisted in product development and testing to ensure brand quality and customer satisfaction.
• Gathered customer feedback for product development purposes.