Crystal Overstreet
West Palm Beach
Summary
Dedicated to providing exceptional member experiences and supporting individuals through substance use disorder care with dignity and respect, fostering a judgment-free environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Support & Customer Service Specialist
2020.01 - Current
- Provide compassionate, judgment-free assistance to patients navigating healthcare and recovery support services.
- Facilitate virtual communication through phone, chat, and video platforms to guide members through care procedures.
- Ensure full compliance with HIPAA and 42 CFR Part 2 confidentiality standards.
- Educate members on health processes, troubleshoot barriers, and document interactions in EMR systems.
- Consistently meet productivity and member satisfaction metrics.
- Remote
Operations & Service Associate (formerly Line Cook)
Eastpointe Country Club
2018.11 - 2020.07
- Maintained sanitation and safety standards while supporting team operations and inventory management.
- Delivered high-quality service in a fast-paced, member-focused environment.
- Collaborated with team members to ensure satisfaction and consistency.
Store Operations Manager
Checkers & Rally’s Drive-In Restaurants
2014.04 - 2018.09
- Managed payroll, scheduling, and day-to-day operations for a high-volume restaurant.
- Trained and onboarded staff, promoting excellent customer service and operational standards.
- Increased sales by over 18% through strategic leadership and improved team engagement.
Housekeeping Supervisor
Marriott
2008.01 - 2014.01
- Supervised 10 employees, handled scheduling, payroll, and maintained inventory.
- Ensured top guest satisfaction through quality checks and staff training.
- Implemented tracking systems to monitor efficiency and improve operations.
Certified Nursing Assistant (CNA)
Tango Park
2007.01 - 2009.01
- Assisted up to 25 clients daily with personal care and health monitoring.
- Supported training for new staff and improved patient assistance processes.
- Maintained confidentiality and provided compassionate care to diverse patients.
Education
Some College Coursework - Health Administration
Skills
- Assisted in virtual drug screening support for patients Supported harm reduction practices through effective communication Documented patient information accurately in EMR systems Facilitated telehealth communication to enhance patient access Maintained compliance with HIPAA and 42 CFR Part 2 regulations Educated patients on health management strategies Managed confidential records with attention to detail Provided customer service to enhance patient satisfaction Performed data entry tasks efficiently Utilized Google Workspace for collaborative projects Operated Microsoft Office tools for documentation Led team initiatives to improve workflow Resolved problems through critical thinking Managed time effectively to meet deadlines Demonstrated empathy and cultural sensitivity in patient interactions Upheld confidentiality and professionalism in all communications
Certification
- Certified Nursing Assistant (CNA)
- CPR Certified
- ServSafe Certified
Languages
English (Fluent)
Spanish (Conversational)
Timeline
Healthcare Support & Customer Service Specialist
2020.01 - Current
Operations & Service Associate (formerly Line Cook)
Eastpointe Country Club
2018.11 - 2020.07
Store Operations Manager
Checkers & Rally’s Drive-In Restaurants
2014.04 - 2018.09
Housekeeping Supervisor
Marriott
2008.01 - 2014.01
Certified Nursing Assistant (CNA)
Tango Park
2007.01 - 2009.01