Crystal Paschall
Fayetteville,AR
Summary
Dynamic Insurance Billing Clerk with a proven track record at Owens Optometry and Optical, adept at reducing outstanding accounts receivables through effective follow-up and regulatory compliance. Skilled in healthcare terminology and fostering client relationships, I excel in streamlining processes and enhancing operational efficiency while maintaining ethical professionalism.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
22
22
years of professional experience
Work History
Insurance Billing Clerk
Owens Optometry and Optical
06.2022 - Current
- Facilitated open communication across departments to address and resolve billing discrepancies.
- Diligently followed up on unpaid claims, reducing outstanding accounts receivables significantly.
- Organized daily tasks to streamline workflow for efficient processing and submission of claims.
- Educated patients on their insurance benefits, simplifying complex policies and expenses.
- Consistently met deadlines for claims submissions by managing time effectively.
- Ensured compliance with industry regulations by staying updated on best practices and changes.
- Adapted quickly to new software tools during system updates, enhancing data management capabilities.
- Thoroughly reviewed invoices to decrease billing errors by timely identification of discrepancies.
Branch Coordinator
Liberty Bank of Arkansas
12.2011 - 01.2013
- Implemented process improvements and time-saving strategies to boost branch efficiency.
- Scheduled staff shifts to ensure proper coverage during peak business hours.
- Cultivated strong client relationships through personalized service offerings.
- Completed performance evaluations, providing constructive feedback for staff development.
- Partnered with team members to meet branch goals effectively.
- Monitored financial transactions for accuracy and reduced discrepancies in records.
- Oversaw inventory management, ensuring sufficient supplies for operations.
- Planned and organized events to promote community engagement and attract new clients.
Head Teller
Liberty Bank of Arkansas
01.2010 - 12.2011
- Ensured daily balance of cash drawers, achieving zero discrepancies in transactions.
- Supervised currency shipments and deposits while following stringent safety guidelines.
- Replenished ATM funds before validation processes to maintain service availability.
- Handled high-volume cash transactions efficiently, ensuring accuracy even under pressure.
- Resolved customer account inquiries swiftly, enhancing overall satisfaction.
- Supported audit processes by compiling necessary documentation for compliance verification.
- Monitored teller performance and coordinated workflows for peak efficiency.
- Promoted bank products through effective cross-selling strategies, boosting revenue.
Teller
First Security Bank
12.2003 - 10.2006
- Executed daily balancing of cash drawers, addressing discrepancies to ensure accuracy.
- Processed customer transactions with urgency, reducing wait times significantly.
- Disbursed funds securely while maintaining integrity of cash drawers.
- Reported suspicious activity effectively in compliance with bank policies.
- Resolved account inquiries professionally, enhancing customer satisfaction.
- Performed routine audits to secure cash drawer accuracy through diligent practices.
- Managed high-volume transactions with a focus on detail to guarantee correct processing.
- Addressed telephone inquiries regarding financial products, providing clear information.
Education
Springdale High School
Springdale, AR05.2003
Skills
- Regulatory compliance
- Ethical professionalism
- Insurance processes
- Healthcare terminology
Timeline
Insurance Billing Clerk
Owens Optometry and Optical
06.2022 - Current
Branch Coordinator
Liberty Bank of Arkansas
12.2011 - 01.2013
Head Teller
Liberty Bank of Arkansas
01.2010 - 12.2011
Teller
First Security Bank
12.2003 - 10.2006
Springdale High School
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