Crystal Pennington
AUBURNDALE,Florida
Summary
Dynamic Account Manager with a proven track record at Forward Thinking, excelling in customer retention and training. Proficient in Salesforce and data analysis, I leverage remote communication tools to enhance client relationships and drive business success. Passionate about delivering exceptional service and achieving high account renewal rates.
Overview
8
8
years of professional experience
Work History
Account Manager, Inside Sales
Forward Thinking
Jericho, NY
08.2017 - Current
- Manage and support a portfolio of customer accounts remotely
- Place and track orders accurately and efficiently
- Train clients on the company’s platform and tools
- Use Salesforce and HubSpot to manage customer interactions and pipelines
- Communicate with teams via Slack to coordinate service and support
- Renew accounts and ensure high retention rates
- Generate and analyze weekly company reports to guide business decisions
Education
High School Diploma -
Life Skills Center
Winter Haven05-2008
Skills
- Account management and CRM
- Salesforce and HubSpot proficiency
- Data analysis and reporting
- Remote communication tools
- Microsoft Office applications
- DocuSign expertise
- ERP systems knowledge
- Customer training and retention
Timeline
Account Manager, Inside Sales
Forward Thinking
08.2017 - Current
High School Diploma -
Life Skills Center
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