Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Crystal Peoples

Jacksonville,FL

Summary

Dynamic Medical Assistant with extensive experience at UF Health Jacksonville, excelling in patient-focused care and clinical documentation. Proficient in phlebotomy and appointment scheduling, I enhance clinic efficiency and ensure compliance with HIPAA regulations. Known for exceptional customer service and effective in telehealth communication, I am dedicated to optimizing patient experiences and outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant

UF Health Jacksonville
07.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Assistant

Concentra Urgent Care
07.2018 - 02.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Cashier

Sam's Club
10.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shipping and Receiving Clerk

Cintas
06.2014 - 07.2018
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Manager

Churchs Chicken
08.2007 - 06.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Medical Assistant Certificate -

Concorde Career College
Jacksonville, FL
10-2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Electronic health records
  • Electronic medical records
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Appointment setting
  • Healthcare software proficiency
  • Teleheath

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Certification

  • CMA - Certified Medical Assistant
  • Certified CPR

Timeline

Medical Assistant

UF Health Jacksonville
07.2019 - Current

Cashier

Sam's Club
10.2018 - 07.2019

Medical Assistant

Concentra Urgent Care
07.2018 - 02.2020

Shipping and Receiving Clerk

Cintas
06.2014 - 07.2018

Manager

Churchs Chicken
08.2007 - 06.2014

Medical Assistant Certificate -

Concorde Career College

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Crystal Peoples