Crystal Perez
Baldwin Park,CA
Summary
Customer Service Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry Clerk position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Santa Anita Race Track
12.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended products to customers, thoroughly explaining details.
- Developed and maintained databases to store customer information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Created spreadsheets for more efficient recordkeeping.
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data and corrected data entry errors to prevent duplication or data degradation.
- Assisted with developing data entry processes.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2014
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Creative Problem Solving
- Issue and Complaint Resolution
- Promoting Brand and Company Identity
- Customer Service and Assistance
- Responding to Difficult Customers
- Customer Account Management and Data Confidentiality
- Data Entry and Database Management
- MS Office Knowledge
- Account Updating
Timeline
Customer Service Associate
Santa Anita Race Track
12.2015 - Current
High School Diploma -
Sierra Vista High School