Summary
Overview
Work History
Education
Skills
Timeline
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CRYSTAL PONTICELLI

Henderson,NV

Summary

Dynamic professional with a track record of enhancing workflow efficiencies at PennyMac Loan Services, LLC. Excelled in complex problem-solving and expediting process resolutions, demonstrating strong analytical skills and exceptional interpersonal abilities. Proven leader in streamlining processes and enhancing cross-departmental collaboration, significantly expediting issue resolution. Known for effective verbal communication and a strong analytical approach, significantly contributing to team leadership and operational efficiency.

Overview

6
6
years of professional experience

Work History

Specialist II, Closing Verification

PennyMac Loan Services, LLC
Summerlin, NV
04.2020 - Current
  • Determine if a Title Vendor is previously approved by using provided Google sheet and downloading the required documents to be reviewed if Title Vendor is not previously approved
  • Acts as the senior team member to handle complex issues that may arise
  • Interacts with multiple department executives to expedite processing and/or issue resolutions
  • Demonstrates behaviors which are aligned with the organization's desired culture and values

Administrative Coordinator

Prostate Cancer Foundation
Santa Monica, CA
07.2019 - 03.2020
  • Process incoming checks: copying database entry, reconciliation, and executive staff
  • Coordinate a wide range of office administrative and operational functions as needed/requested
  • Assist other staff across the organization with overflow work, including word processing, data entry, and internet research projects and tasks
  • Maintain a knowledge of the PCF mission and programs to promote the field and campaign fundraising
  • Obtained a Notary Public certification, upon request from executive management and notarized as needed

Administrative Assistant

PennyMac Loan Services, LLC
Westlake Village, CA
08.2018 - 07.2019
  • Support and assist administrative/security staff with day-to-day operations and unassigned tasks as requested
  • Process incoming and outgoing mail, screen incoming telephone calls and greet employees/visitors as needed
  • Perform administrative duties including, but not limited to: printing documents, photo copying, faxing, binding/assembling presentations books and meeting documents
  • Maintain and update filing, inventory, and database systems and oversee the completion of company forms and paperwork
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints as needed

Education

BA - Psychology

UCR- University of California
Riverside
06.2015

Skills

  • Mac
  • Windows
  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Able to communicate in Spanish
  • Effective written communication
  • Effective verbal communication
  • Exceptional interpersonal skills
  • Strong team leader
  • Strong analytical skills
  • Ability to take instruction
  • Ability to understand instruction

Timeline

Specialist II, Closing Verification

PennyMac Loan Services, LLC
04.2020 - Current

Administrative Coordinator

Prostate Cancer Foundation
07.2019 - 03.2020

Administrative Assistant

PennyMac Loan Services, LLC
08.2018 - 07.2019

BA - Psychology

UCR- University of California

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CRYSTAL PONTICELLI