Crystal Pool
Murphy USA
Grand Forks,ND
24
Years of experience
Assisted customers with inquiries and transactions in retail environment.,Supported team in maintaining store organization and cleanliness.,Provided assistance to individuals with personal care needs.
Work History
Store Manager
6 Years 6 Months- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Led inventory management processes, optimizing stock levels and reducing waste.
- Developed training programs for new staff, enhancing team performance and service quality.
Assistant Store Manager
6 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Provide
9 Years 9 Months- Provided compassionate care and support to patients, enhancing their quality of life.
- Assisted with daily living activities, promoting independence and dignity
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies.
Education
GED
None - Medical Assisting
Skills
Goals and Performance
Staff Supervision
Store Operations
Store Merchandising
Achieved high team efficiency through effective staff management strategies.
Enhanced overall performance by implementing streamlined communication protocols.
Behavioral management
Personal hygiene assistance
Dementia care
Compassionate care
Meal preparation
Infection control
Nutrition monitoring
Daily living assistance
Safety awareness
Medication reminders
Care plan implementation
Physical therapy assistance
Rehabilitation support
Feeding assistance
Patient observation
Timeline
Store Manager
Murphy USA
03.2019 - 09.2025Read More
Assistant Store Manager
Murphy USA
09.2018 - 03.2019Read More
Provide
Nurses Unlimited
02.2002 - 11.2011Read More
Permian High School
GED
Read More
Texarkana College
None from Medical Assisting
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