Crystal Ragland
Henderson,NC
Summary
Compassionate Community Support Assistant with over 6 years in healthcare, specializing in tailored care for individuals with disabilities. Skilled in implementing effective care plans that enhance daily living and promote independence. Strong organizational and communication abilities facilitate client engagement and comprehensive support. Committed to fostering an inclusive environment that prioritizes client well-being and quality of life.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Administrative Assistant
Daymark Recovery Services
Henderson, North Carolina
08.2024 - Current
- Supported executive by managing calendar and scheduling appointments to ensure efficient time management.
- Managed incoming and outgoing correspondence to ensure timely communication., Arranged and scheduled meetings to enhance collaboration among team members. and Maintained organized files for easy retrieval and reference of important documents..
- Managed scheduling for meetings and appointments across departments to streamline coordination.
- Developed various documents to support office operations and communication., Responded to incoming phone calls to provide information and assistance. and Delivered comprehensive office support to ensure efficient daily operations..
- Coordinated office communications and maintained professional correspondence to enhance information flow.
- Facilitated smooth day-to-day operations within the office.
- Organized client files and ensured accurate documentation for services provided.
COMMUNITY SUPPORT ASSISTANT
Beyond Challenges
Henderson, NC
08.2013 - Current
- Acted as the main point of contact for individuals with disabilities, providing continuous help and assistance tailored to their unique needs.
- Focused on delivering comprehensive support and care to individuals with physical and/or mental disabilities, enhancing their quality of life.
- Worked as a Community Support Assistant, providing physical, vocational, recreational, social, emotional, and daily skill development to my client. Offered support both inside and outside the home by accompanying my client to various appointments and programs for interaction with others who have disabilities.
- Logged daily notes on clients' activities, set and managed productivity goals, and ensured timely achievement of these goals.
YPEA1
Murdoch Development Center
Butner, North Carolina
11.2021 - 11.2024
- Develop and implement behavioral support plans and developmental programming to enhance resident wellbeing.
- Assist residents in improving daily living skills, engaging in educational activities, and ensuring personal care.
- Monitor individual behavior and foster a safe therapeutic living environment.
- Accurately document daily progress and incidents to inform care strategies and enhance resident support.
- Maintained essential worker status during emergencies, meaning availability during adverse weather or facility emergencies.
PHLEBOTOMIST TECHNICIAN
Laboratory Corp Of America Holdings
Wake Forest, NC
07.2019 - 07.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Obtained blood specimens by performing venipunctures and finger sticks several times per day
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Prioritized daily tasks to ensure timely and efficient blood collection
- Validated blood and specimen collection orders, notifying nurses or physicians of discrepancies to maintain accurate patient records
- Engaged with patients to gather information for lab records, alleviating anxiety and fostering cooperation during procedures
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
INVENTORY AND BAG MAKER TECH
Pacific Coast Feather
Henderson, NC
09.2009 - 08.2012
- Structured and maintained order shortages, ensuring departments had necessary supplies
- Counted and organized supplies for timely departmental distribution
- Used computer to search for correct locations for supplies that were needed for departments
- Backed up lead person and trained staff, enhancing productivity through effective knowledge transfer
Orderpicker
FoodLion Distribution
Butner, NC
12.2007 - 08.2008
- Retrieved merchandise from storage bins and shelves, fulfilling customer orders efficiently
- Placed merchandise on conveyor for seamless transition to wrapping area
- Attached shipping labels on packed cartons, ensuring accurate delivery
ASSEMBLER
Apogee
Youngsville, NC
06.2007 - 12.2007
- Assembled and packaged disposable plastic hospital products, ensuring adherence to safety and quality standards
- Assembled components using hand tools and machinery for production lines.
- Inspected finished products for quality and adherence to specifications.
- Operated assemblies to conduct functionality tests, verifying compliance with operational specifications
- Collaborated with team members to optimize assembly processes and efficiency.
ASSEMBLER
The Body Shop
Raleigh, NC
05.2006 - 06.2007
- Assembled components following detailed specifications and blueprints.
- Assembled metal products to fulfill production specifications.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Inspected finished products for quality and adherence to standards.
service Desk
Roses
Henderson, NC
06.2005 - 03.2006
- Developed procedures to streamline Service Desk processes, enhancing overall service delivery.
- Reviewed Service Desk ticket history to identify and recommend process improvements, promoting efficiency.
- Maintained layaway records, processed customer payments, and managed delinquent notices for improved account accuracy.
- Verified checks for customer transactions and provided check cashing service according to exchange policy
inventory
Revlon
Oxford, NC
01.2005 - 05.2005
- Monitored inventory levels with computerized tracking system to ensure optimal stock availability.
- Created and updated accurate inventory records to support effective inventory management.
- Evaluated inventory for ordering needs and prepared product orders.
- Managed shop inventory and restocked supplies to maintain product availability and support daily operations.
- Refilled inventory shelves throughout the day.
- Operated computer and peripheral equipment to process business, scientific, engineering, and other data, according to operating instructions
Education
Training - Phlebotomy
Vance Granville Community College
Henderson, NC07-2019
Diploma -
Southern Vance High School
Henderson, NCSkills
- Office support
- Administrative coordination
- Office management
- Office administration
- Time management
- File management
- Data entry
- Data management
- Records management
- Client records
- Patient care
- Community networking
- Production support
- Client engagement
- Family support
- Supporting personal needs
- Transitional support
- Client service
- Customer support
- Performance assessment
- Case documentation
- Strategic decision-making
- Detail-oriented
- Office communication
- Interpersonal skills
- Conflict resolution
- Problem solving
- Goal setting
- Production support
- Recording data
- Conflict resolution
- Client service
- Office administration
- Problem solving
Certification
CPR certification, NCI certification
Timeline
Administrative Assistant
Daymark Recovery Services
08.2024 - Current
YPEA1
Murdoch Development Center
11.2021 - 11.2024
PHLEBOTOMIST TECHNICIAN
Laboratory Corp Of America Holdings
07.2019 - 07.2019
COMMUNITY SUPPORT ASSISTANT
Beyond Challenges
08.2013 - Current
INVENTORY AND BAG MAKER TECH
Pacific Coast Feather
09.2009 - 08.2012
Orderpicker
FoodLion Distribution
12.2007 - 08.2008
ASSEMBLER
Apogee
06.2007 - 12.2007
ASSEMBLER
The Body Shop
05.2006 - 06.2007
service Desk
Roses
06.2005 - 03.2006
inventory
Revlon
01.2005 - 05.2005
Training - Phlebotomy
Vance Granville Community College
Diploma -
Southern Vance High School