Sharon Brooks
Stuart,FL
Summary
Dedicated, reliable, and detail-oriented professional with expertise in electronic health records management, insurance verification, and customer satisfaction. Committed to improving office operations and delivering exceptional support to healthcare teams.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Florida Psychiatry Associates
Port St Lucie , FL
08.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance efficiency.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Maintained organized patient records and safeguarded confidential information.
- Assisted in preparing documentation for insurance claims and billing processes.
- Supported office supply management by regularly checking inventory levels.
- Entered data into spreadsheets using Microsoft Excel for accurate record-keeping.
- Greeted visitors professionally, addressing inquiries and directing them appropriately.
- Processed invoices for payment using accounting software to ensure timely transactions.
Unit Coordinator
Martin Memorial Health
Port Saint Lucie, FL
07.2019 - 07.2023
- Coordinated daily operations for patient care and support services.
- Managed scheduling and staffing for healthcare personnel across departments.
- Facilitated communication between medical staff, patients, and families.
- Maintained accurate patient records in electronic health systems.
- Assisted in training new staff on protocols and procedures.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Facilitated communication between healthcare providers throughout the organization.
- Communicated with management to facilitate efficient unit operation.
- Maintained accurate records and documentation for all patients in the unit.
- Coordinated patient transfers between units and other facilities.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
Precertification Specialist
Martin Memorial Health
Stuart, Florida
08.2015 - 08.2019
- Reviewed precertification requests for medical services and procedures.
- Collaborated with healthcare professionals to gather necessary documentation.
- Communicated with insurance companies to verify coverage and benefits.
- Maintained detailed records of precertification activities and outcomes.
- Educated patients about precertification processes and insurance requirements.
- Assisted in training new staff on precertification protocols and systems.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Collaborated with other departments within the organization as needed to resolve issues or obtain additional information.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Reviewed patient medical records to determine medical necessity for requested services and procedures.
- Explained reasons behind application denials and recommended further action.
- Entered client information and files into databases for further review and tracking.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Health Unit Secretary
Martin Memorial Health
Stuart, Florida
08.2007 - 08.2015
- Coordinated patient admissions and discharges in fast-paced emergency environment.
- Managed communication between medical staff and patients for effective care delivery.
- Scheduled and prioritized medical procedures based on urgency and patient needs.
- Maintained accurate patient records using electronic health record systems.
- Assisted with triage processes, ensuring timely assessments of incoming patients.
- Coordinated and performed patient admissions, transfers and discharges.
- Acted as a liaison between the Emergency Room unit staff members and other healthcare professionals throughout the facility.
- Provided support to family members during times of crisis or distress due to their loved one's condition or prognosis.
- Monitored medical supplies and equipment to ensure availability for emergency situations.
- Evaluated staffing needs for the ER unit on an ongoing basis in order to provide quality patient care.
- Performed administrative duties such as scheduling appointments, answering phones, and filing documents.
- Responded quickly and efficiently during emergency situations by providing direction when necessary.
- Verified insurance coverage prior to administering treatments or procedures in the ER unit.
- Ensured that all documentation was completed accurately according to department standards.
- Served as a resource person for staff members who had questions about policies or procedures related to the ER unit operations.
- Coordinated physician orders for tests, treatments, medications. for Emergency Room patients.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during admissions process.
- Collaborated with multidisciplinary teams to coordinate optimal patient care plans.
- Recorded inquiries and calls into computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Imaging Service Representitive
Martin Memorial Health
Stuart, Fl
08.2006 - 08.2007
- Maintained accurate patient records using electronic health record systems.
- Assisted radiology team with patient imaging procedures and preparations.
- Scheduled appointments and coordinated patient flow in busy clinic environment.
- Educated patients on imaging processes and answered their questions effectively.
- Collaborated with medical staff to optimize workflow and patient care delivery.
- Processed imaging requests and managed documentation for accuracy and compliance.
- Supported the implementation of new imaging technologies and protocols.
- Prepared patient charts for imaging procedures.
- Conducted routine inspections of x-ray rooms for proper functioning of equipment.
- Processed requests for imaging studies on CD received from staff or patients and maintained related logs.
- Organized and maintained patient records in accordance with HIPAA regulations.
- Placed cassettes in cassette readers for image storage.
- Executed clerical duties by answering telephones, screening calls, scanning and filing documents and data entry.
- Performed clerical duties such as filing and photocopying.
Education
Associate of Applied Science - Medical Assisting
Cooper Career Institute
West Palm Beach, FL05-2000
Skills
- EHR management
- Insurance processing
- Appointment coordination
- HIPAA compliance
- Patient communication
- Data management
- Inventory oversight
- Critical thinking
- Documentation accuracy
- Time management
- Office support
- Process improvement
- Account reconciliation
- Eligibility verification
- Back office operations
- Mail organization
- Microsoft Office proficiency
Certified in basic life support (BLS)
Timeline
Administrative Assistant
Florida Psychiatry Associates
08.2023 - Current
Unit Coordinator
Martin Memorial Health
07.2019 - 07.2023
Precertification Specialist
Martin Memorial Health
08.2015 - 08.2019
Health Unit Secretary
Martin Memorial Health
08.2007 - 08.2015
Imaging Service Representitive
Martin Memorial Health
08.2006 - 08.2007
Associate of Applied Science - Medical Assisting
Cooper Career Institute