Megan Feliciano
Bronx
Summary
Medical Administrative Assistant with proven success in enhancing patient satisfaction by improving appointment efficiency and ensuring HIPAA compliance. Bilingual in Spanish, adept at managing electronic health records and streamlining inter-office communications to facilitate seamless patient care and operational efficiency.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Madison Avenue Radiology
New York
09.2019 - 12.2020
- Scheduled appointments to enhance patient satisfaction through timely confirmations.
- Coordinated inter-office communications to streamline referral processes.
- Utilized electronic health systems to enhance scheduling efficiency and coordination.
- Managed patient profiles to ensure accurate insurance data entry and enhance precision.
- Conducted appointment reminders to boost patient engagement and reduce no-shows.
- Provided attentive customer service by greeting guests and addressing patient needs.
- Maintained HIPAA compliance by securely discarding documents to safeguard patient privacy.
- Implemented data entry procedures to enhance information accuracy and executed thorough documentation disposal.
Cashier
Center Pharmacy
New York
02.2018 - 09.2019
- Processed transactions accurately, enhancing cash handling and contributing to high customer satisfaction.
- Managed checkout area and phone orders, facilitating smooth customer flow and optimizing service efficiency.
- Verified cash balances at shift start and end to maintain financial accuracy.
- Entered insurance and prescription data, maintaining precise record-keeping and supporting data integrity.
- Supported pharmacists by organizing medication distribution to enhance service speed.
Education
Certified Administrative Medical Assistant -
CUNY Borough Of Manhattan Community College MEOC
06-2025
High School Diploma -
The Facing History School
New York, NY08-2012
Skills
- Front Desk Operations
- Customer Service
- EHR Management
- Patient Flow Process
- HR Workflow Process
- Privacy Compliance
- Data Entry
- MS Office
- Google Docs
- Phone Operations
- Cash Handling
Timeline
Administrative Assistant
Madison Avenue Radiology
09.2019 - 12.2020
Cashier
Center Pharmacy
02.2018 - 09.2019
Certified Administrative Medical Assistant -
CUNY Borough Of Manhattan Community College MEOC
High School Diploma -
The Facing History School