Grace Stevenson
Las Vegas,NV
Summary
Detail-oriented administrative and operations professional with extensive experience in government services, client support, and records management. Demonstrated expertise in managing high-volume workflows, supporting cross-functional teams, and maintaining accurate reporting systems. Known for delivering exceptional public-facing service in fast-paced environments, with a solid background in social media management, small business operations, event coordination, bookkeeping support, and community service. Committed to fostering efficiency and enhancing organizational effectiveness through proactive problem-solving and meticulous attention to detail.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Administrative Assistant
State of Nevada, Department of Social Services
07.2023 - Current
- Provide administrative and client-facing support in a high-volume public service environment handling time-sensitive applications and confidential records.
- Process and route client applications through internal systems to support timely review by case workers and maintain workflow efficiency.
- Assist clients with check-in, appointments, EBT card support, and general service requests while maintaining professionalism and accuracy.
- Review documentation for completeness, track client information, and maintain organized records and internal logging systems.
- Prepare and distribute daily office-wide status reports regarding application processing, workflow progress, and operational timelines.
- Manage office inventory of applications, forms, and related materials to support uninterrupted departmental operations.
- Digitize, scan, and index applications and supporting records into state systems with a high level of accuracy and confidentiality.
- Sort incoming mail and case documents, prioritize urgent items, contact clients regarding missing information, and route materials appropriately.
- Train staff on secure state computer systems and proper procedures for handling sensitive client information.
- Assist with coordination of internal events, charitable initiatives, and miscellaneous office functions.
- Managed scheduling and coordination of appointments for department staff and clients.
- Processed confidential documents, ensuring compliance with state regulations and policies.
Business Operations & Social Media Support
Independent Family Business
01.2024 - Current
- Support operations for a successful short-term rental business, including scheduling coordination, guest communication, and administrative follow-through.
- Manage social media accounts and assist with brand presence, audience engagement, and content planning.
- Assist with inventory management, contractor coordination, employee scheduling support, and vendor communication.
- Contribute to renovation, design, and property improvement projects through organization, planning, and logistics support.
- Assist with recordkeeping, financial organization, and broader business operations training across multiple responsibilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Administrative & Operations Coordinator
Frontline Strategies LLC
2021 - 01.2024
- Supported daily administrative and operational functions including documentation, communications, scheduling, and event logistics.
- Assisted with bookkeeping, financial record organization, and tax-related administrative tasks.
- Managed social media posting and digital communication efforts to support outreach and public engagement.
- Helped organize and execute events, fundraising efforts, and operational projects from planning through completion.
- Assisted with website creation, updates, and general content coordination.
- Maintained organized records and supported multiple priorities in a deadline-driven environment.
- Coordinated cross-functional teams to streamline project execution and enhance operational efficiency.
- Implemented process improvements that reduced turnaround times for client deliverables.
Childcare Provider / Nanny
Private Families
01.2019 - 01.2022
- Provided dependable childcare support, supervision, and daily routine assistance for families.
- Maintained a safe, structured, and supportive environment for children.
- Built trusted relationships through reliability, communication, and consistent care.
Administrative Clerk
American National Car Insurance
01.2021 - 01.2021
- Provided front-desk and administrative support in a client-facing insurance office environment.
- Greeted and checked in clients, managed phone calls and emails, and handled document processing with professionalism and discretion.
- Copied, scanned, organized, and maintained paperwork containing sensitive client information.
- Supported office workflow through accurate file handling and general administrative assistance.
- Processed insurance claims efficiently, ensuring adherence to company policies and procedures.
- Maintained accurate customer records using internal database systems for quick retrieval and updates.
Lifeguard
Lake Las Vegas Water Sports
01.2019 - 01.2021
- Monitored guest safety in a high-traffic recreational waterfront environment.
- Responded to emergencies, enforced safety procedures, and maintained a safe and organized activity area.
- Provided strong customer service while upholding lifeguard, CPR, First Aid, and water safety standards.
- Monitored pool area to ensure safety and compliance with health regulations.
- Responded promptly to emergencies, providing first aid and rescue support as needed.
Education
High School Diploma -
Home Schooled
Las Vegas, NV06.2021
Skills
- Front Desk Operations
- Records Management
- Confidential Data Handling
- Inventory & Supply Management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Staff Training
- Social Media Management
- Bookkeeping
- Operations Coordination
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
Certification
- Lifeguard Certification
- CPR Certification
- First Aid Certification
- State Scanning / Indexing Authorization
Additional Experience
- Freelance Illustrator
- Created original artwork for books published for sale on Amazon.
- Collaborated on creative concepts and visual design to support finished publications.
Timeline
Business Operations & Social Media Support
Independent Family Business
01.2024 - Current
Administrative Assistant
State of Nevada, Department of Social Services
07.2023 - Current
Administrative Clerk
American National Car Insurance
01.2021 - 01.2021
Childcare Provider / Nanny
Private Families
01.2019 - 01.2022
Lifeguard
Lake Las Vegas Water Sports
01.2019 - 01.2021
Administrative & Operations Coordinator
Frontline Strategies LLC
2021 - 01.2024
High School Diploma -
Home Schooled