Trisha Alleman
Christ United Methdst Church
ROCKFORD,IL
12
years of professional experience
Detail-oriented office professional with extensive experience coordinating calendars, meetings, and front-office workflows. Skilled in professional communication, database updates, and confidential document control, with a strong record of accurate documentation and timely follow-up. Trusted to support staff, clients, and leadership with dependable administrative support.
Work History
Administrative Assistant
3 Years 3 Months- Coordinated calendars, meeting schedules, and event logistics to enhance communication and collaboration among church staff and ministry leaders.
- Prepared documents, reports, and communications using Microsoft Office and shared filing systems.
- Managed office correspondence, phone calls, and visitor inquiries with professionalism and discretion.
- Maintained accurate records for memberships, donations, and administrative files.
- Supported bulletin, newsletter, and service announcement preparation for weekly church communications.
- Streamlined office workflows by organizing supplies and managing mail distribution to ensure efficient daily operations.
- Assisted with database updates, data entry, and information retrieval for church administration.
- Ensured confidentiality, accuracy, and timely follow-up across administrative tasks and member support.
- Provided timely and effective responses to client inquiries, resolving concerns and fostering strong relationships to enhance member satisfaction.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects by contributing research findings and coordinating event logistics.
- Facilitated cross-departmental communication—organizing meetings to discuss project progress and align objectives.
Administrative Support Specialist
2 Years 11 Months- Coordinated patient scheduling to optimize provider calendars and ensure timely management of urgent behavioral health appointments.
- Maintained confidential records in EHR systems, ensuring HIPAA-compliant documentation and access controls.
- Verified insurance eligibility and updated demographic information for accurate intake processing.
- Prepared referral packets, correspondence, and clinical forms for provider review.
- Streamlined front-office workflows by organizing files, calls, and patient follow-up requests.
- Resolved scheduling conflicts and patient inquiries with professionalism and sensitivity.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timely responses.
- Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
- Increased customer satisfaction by providing prompt and accurate information to inquiries.
- Addressed customer concerns effectively, enhancing overall satisfaction and fostering loyalty.
- Cultivated strong customer relationships by responding promptly to inquiries and accommodating unique requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Prior authorization requests and verification of insurance.
- Prioritized tasks and scheduled activities to enhance productivity and efficiency.
Office Manager
3 Years 8 Months- Directed daily office operations, maintaining confidential records, schedules, and administrative workflows.
- Coordinated client intake, appointment routing, and communication among staff, providers, and families to ensure seamless operations.
- Oversaw billing support, insurance documentation, and claim follow-up for accurate reimbursement processing.
- Implemented organized filing systems for treatment records, compliance documents, and office correspondence.
- Managed inventory, vendor relationships, and supply ordering to keep office functions uninterrupted.
- Resolved operational issues promptly, improving responsiveness across admissions, scheduling, and administrative requests.
- Maintained accurate calendars, meeting coordination, and internal reporting to support leadership decision-making.
- Managed sensitive information with care to uphold confidentiality standards. with discretion, maintaining confidentiality of company documents and personnel records, regarding HIPAA to the highest standards.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing to enhance response times for client inquiries and requests.
- Reviewed office procedures regularly, implementing improvements to enhance operational efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Achieved designation as an authorized provider with insurance carriers, streamlining service access and enhancing market presence. Facilitated provider onboarding and authorization, ensuring compliance with standards and enabling timely service delivery.
Education
High School Diploma
- Completed AP course in Chemistry, Biology
- Relevant Coursework: Chemistry & Biology
- Professional Development: Medical Occupations Training
- 3.7 GPA
No Degree - Pre-Med
- Relevant Coursework: A & P & Biology
PTCB - Pharmacy Technician
- Relevant Coursework: Self taught through program study material to store an 88% on PTCB national exam
- Professional Development: did this to get Certified was already a pharmacy technician for 15 years.
MLT Certificate - MLT
Skills
Office administration
Administrative support
Office operations
Database entry
Recordkeeping
Reporting
Recordkeeping
File organization
Microsoft Word
Client relations
Computer literacy
File management
Client relations
Office support
Calendar management
Time management
Record management
Customer relations
Client relations
Data input
Strong problem solver
Document control
Deadline management
Document reporting
Computer proficiency
File maintenance
Multi-line phone systems
Office operations management
Business admin
Professional correspondence
Document management
Command level recognition for being Ombudsman for the USS Hepburn & Estocin & 2 Navy Reserve Command
Ombudsmen serve as the primary communication channel between the command and families.
- Disseminating official Navy and command information, including updates on command climate and quality-of-life initiatives.
- Providing referrals to military and civilian support organizations, such as Fleet and Family Support Centers, Navy and Marine Corps Relief Society, medical facilities, legal assistance, and counseling service.
- Offering support and guidance to families while maintaining operational security (OPSEC) and confidentiality.
- Communicating critical information through newsletters, phone trees, email, or social media groups.
To become a Navy Ombudsman, a volunteer must:
- Be the spouse of a service member in the specific unit or area they wish to serve.
- Complete Ombudsman Basic Training (OBT) and advanced training to handle various family support issues.
- Be appointed by the Commanding Officer (CO), who determines the program’s priorities and level of support
Timeline
Administrative Assistant
Christ United Methdst Church
07.2023 - CurrentRead More
Administrative Support Specialist
Clinic of Psychiatric Care
07.2019 - 06.2022Read More
Office Manager
Driftless Recovery Services
05.2014 - 01.2018Read More
UW-Parkside
No Degree from Pre-Med
Read More
Jefferson Senior High School
High School Diploma
Read More
Self
PTCB from Pharmacy Technician
Read More
Alexandria Technical College
MLT Certificate from MLT
Read More