Crystal Ramos
Miami,FL
Summary
Experienced professional seeking a Full-Time position to contribute as an integral part of an organization. Possessing a well-rounded background in customer service, general office practices, and client relationship building, I am eager to utilize my experience for professional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing and Sales Manager
DMI Paving & Sealcoating
05.2022 - Current
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Developed new business partnerships for enhanced market reach and revenue generation.
- Improved customer retention rates, fostering strong relationships through personalized interactions.
- Managed sales promotions and marketing strategies on major social media sites.
- Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
- Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
- Negotiated contracts with vendors to secure optimal pricing for marketing materials and services.
Volleyball Coach
MVA
07.2023 - Current
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
Customer Service/ Waitress/ Event Ambassador
Topgolf LLC
02.2019
- Built customer loyalty through exceptional customer service techniques
- Process transactions and adjustments
- Handle all customer complaints and concerns
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Maintain dining section at top cleanliness
- Advise all customers of daily specials
- Assuring all customers are greeted upon arrival in most friendly manner
- Setting up for big companies events
- Working in fast pace environment.
Emergency medical technician
South Florida Strategies (Working with Miami dade county school board)
01.2021 - Current
- Provide emergency care to students and provide first aid
- Work well with staff at school
- Work in a fast environment when needed
- Be up to date with CDC guidelines
- Know Miami dade school protocols.
Administrative Assistant/ Receptionist
What A dRefund- Miami, FL
12.2015 - 01.2018
- Answer incoming calls, screen and forward using multi-phone line system
- Schedule and coordinate appointments for Accountant
- Place online orders for supplies
- Assist accountant with paperwork
- Maintain office filing system organized and well-kept
- Greet clients with great attitude
- Establish rapport with large clients to assure quality of service.
Customer Service/ Waitress
The Clover Irish Pub -Miami, FL
11.2015 - 12.2017
- Built customer loyalty through exceptional customer service techniques
- Process transactions and adjustments
- Handle all customer complaints and concerns
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Maintain dining section at top cleanliness
- Advise all customers of daily specials
- Assist host or hostess by answering phones to take reservations and to-go orders
- Assuring all customers are greeted upon arrival in most friendly manner.
Waitress
Applebee's - Miami, FL
08.2013 - 11.2015
- Greet customers upon arrivals
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Collect payments from customers
- Process inventory shipment/ inventory order reports.
Volleyball coach
Agozar - Miami, FL
05.2014 - 01.2015
- Coordinate competition schedules and programs
- Analyze the strengths and weaknesses of opposing teams to develop game strategies
- Monitor the academic eligibility of student athletes
- Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours
- Plan, organize, and direct practice sessions
- Explain and enforce safety rules and regulations.
Cashier
Winndixe - Hialeah, FL
02.2013 - 08.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures and policies
- Greet customers entering establishment
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash bins
- Compute and record totals of transactions
- Cash checks for customers.
Education
High School Diploma -
Miami Springs Senior High
Miami, FL06.2014
Skills
- Detail-oriented, efficient and organized professional with extensive experience in customer service
- Fully Bilingual (English, Spanish)
- Microsoft Office
- Ability to manage multiple assignments and tasks, set priorities, adapt to changing conditions, and work assignments
- Memory retention
- Staff Management
- Customer Relationship Management (CRM)
- Business Development
- Relationship Building
- Critical Thinking
Certification
- Cpr certificated
- Emt license, 2020
Languages
Spanish
Native or Bilingual
Timeline
Volleyball Coach
MVA
07.2023 - Current
Marketing and Sales Manager
DMI Paving & Sealcoating
05.2022 - Current
Emergency medical technician
South Florida Strategies (Working with Miami dade county school board)
01.2021 - Current
Customer Service/ Waitress/ Event Ambassador
Topgolf LLC
02.2019
Administrative Assistant/ Receptionist
What A dRefund- Miami, FL
12.2015 - 01.2018
Customer Service/ Waitress
The Clover Irish Pub -Miami, FL
11.2015 - 12.2017
Volleyball coach
Agozar - Miami, FL
05.2014 - 01.2015
Waitress
Applebee's - Miami, FL
08.2013 - 11.2015
Cashier
Winndixe - Hialeah, FL
02.2013 - 08.2013
High School Diploma -
Miami Springs Senior High
- Cpr certificated
- Emt license, 2020
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