Crystal Ramos

• Billing 70-100 claimants/ doctors a day.
• Billing different insurances (each insurance has its own task and step by step to complete payment)
• State Farm, All state, Liability, Workers Comp, Elco, Nation Wide, Harford, Plymouth Rock, Law Office Of Nancy, Utica, New York City Transit , Nysif , Addendums , Peer Review
• Faxing affidavits to claims representative and attorneys.
• Emailing Doctors bill and reports to attorney

(Missed appointments)

• Emailing dr offices ,calling dr offices for sign in sheet
• Checking in claimant whether it was a no show or a show based on the sign in sheet.
• Pulling out claimants files and writing on each file today's date, 1st or 2nd missed appointments, and the date of the missed appointment date.
• Printing out missed appointment letters
• Each insurance has different billing fees and steps
• Once everything is complete , give the files back to rep
• scanning in dr no show letters, bills ,reports, affidavits ,

• Called patients to confirm scheduled appointments and obtain additional details.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Delivered high quality administrative and customer service to sustain patient and work flows.
• Greeting each patient pleasantly and offered desk sheet for easy sign in
• Entered insurance, demographics and health history into patient database.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Checked patients in and out for appointments an collected co payments.

• Served visitors by greeting welcoming and directing to appropriate personnel.
• Maintain daily calendars, set appointments with clients and planned daily office events.
• Answered and directed incoming calls using multi-line telephone system.
• Sorted invoices for accounting department by date stamping and filing by vendor code.