Crystal Ramos
Brooklyn
Summary
Operations and quality assurance professional with extensive experience in supporting executive leadership in New York City government and nonprofit sectors. Demonstrated expertise in managing complex operations, analyzing data, and coordinating cross-divisional initiatives to enhance business processes. Proficient in project coordination, stakeholder engagement, and developing solutions that improve operational efficiency. Bilingual in English and Spanish, with advanced skills in Microsoft Excel and strong organizational and analytical capabilities.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
THE ADMINISTRATION FOR CHILDREN'S SERVICES(DCP-FTC)
New York
01.2022 - Current
- Analyze and validate high-volume placement data to ensure accuracy, compliance, and data integrity across agency systems.
- Design and maintain dashboards, reports, and tracking tools that provide leadership with actionable insights into operational performance and placement trends.
- Identify data discrepancies and partner with program staff to resolve issues, improving reporting accuracy and consistency.
- Provide technical guidance to staff on the CONNECTIONS Placement Module and troubleshoot complex system and reporting issues.
- Develop training materials and job aids that strengthen staff knowledge and promote standardized practices.
- Collaborate with leadership, community-based organizations, and multidisciplinary teams to support agency initiatives and improve service delivery.
- Support special projects by organizing data, monitoring progress, and preparing information for executive review.
OQI/ChildStat Coordinator
THE ADMINISTRATION FOR CHILDRENS SERVICES (DPPM)
New York
01.2018 - 01.2022
- Supported executive leadership by managing complex calendars, coordinating meetings, and ensuring seamless day-to-day operations.
- Produced executive reports, presentations, agendas, and briefing materials used to support strategic discussions and leadership decision-making.
- Developed tracking systems that improved monitoring of ChildStat initiatives, Fatality Review cases, and operational priorities.
- Coordinated agency meetings, trainings, and special events involving leadership, city agencies, and external partners.
- Served as a trusted liaison between executives, internal divisions, and external stakeholders, ensuring timely communication and issue resolution.
- Managed administrative operations, including office logistics, procurement, onboarding coordination, and special projects requiring strong organization and discretion.
PROGRAM MANAGER
FAMILY SERVICES NETWORK OF NEW YORK
New York
01.2015 - 01.2018
- Directed daily program operations and supervised staff to ensure effective service delivery and compliance with organizational standards.
- Managed program budgets, administrative functions, and operational reporting.
- Built partnerships with community organizations and service providers to strengthen program delivery.
- Prepared reports, presentations, correspondence, and documentation for leadership and stakeholders.
- Coordinated meetings, maintained records, and supported program initiatives through effective planning and organization.
Education
BACHELOR'S DEGREE - Major: Human Services Minor: Public Administration
Joh Jay Community College
Skills
- Performance monitoring and data analysis
- Report generation and compliance auditing
- Data validation and dashboard design
- Stakeholder engagement and strategic planning
- Training development and attention to detail
- Problem solving and team collaboration
Timeline
Quality Assurance Specialist
THE ADMINISTRATION FOR CHILDREN'S SERVICES(DCP-FTC)
01.2022 - Current
OQI/ChildStat Coordinator
THE ADMINISTRATION FOR CHILDRENS SERVICES (DPPM)
01.2018 - 01.2022
PROGRAM MANAGER
FAMILY SERVICES NETWORK OF NEW YORK
01.2015 - 01.2018
BACHELOR'S DEGREE - Major: Human Services Minor: Public Administration
Joh Jay Community College