Crystal Ray

• Manage daily operations, scheduling shifts for 8 staff members, while ensuring 800+ meals are prepared
• Ensure adherence to safety standards and district policies
• Accurately record sales transactions using point of sale systems
• Conduct one-on-one meetings for performance feedback and priority setting
• Organize training for new recruits and lead team meetings on business results

I ran my own cleaning business for 16 years, consistently providing services to friends, family, and the local community as a second job. My experience includes cleaning for Airbnb properties, businesses, and residential clients. I handled all aspects of the business, including documenting job details, tracking mileage, setting pricing, and filing taxes. This experience has provided me with valuable skills in business management and scheduling.

• Directed calls, enhancing communication and connectivity
• Improved data entry accuracy, boosting operational efficiency
• Provided EMR feedback, offering insights for system improvements
• Assisted doctors in patient intake, developing medical assistant skills
• Operated Cerner software, optimizing front office operations such as Insurance Verification, and managing referrals.

• Assisted in dermatological surgeries and procedures, ensuring patient safety and care
• Managed insurance eligibility of prescriptions and facilitated approvals
• Transcribed patient visits during consultations with doctors
• Faxed and called in prescriptions prescribed by doctor
• Managed tasks efficiently with practice partner software

• Acquired appropriate patient data and entered into patient accounts.
• After performing insurance verification, I acquired necessary payments including coinsurance, deductibles, and copays upon patients’ departure and handled pre-authorizations and referrals
• Handled all incoming calls, faxes, and scheduling appointments

• Collected comprehensive patient details such as demographic information and IDs & verified patient insurance.
• Arranged and managed appointments, surgeries, and various diagnostic tests
• Handled all bank deposits and balanced cash drawers
• Completed end-of-day reporting balancing cash and payments received

• Collected relevant data from patients, verified insurance eligibility, scanned insurance cards with IDs, and collected copays, deductibles, and coinsurance as determined by their insurance coverage
• Closed out business days by running reports, displaying total payments received and handled bank deposits

• Welcomed patients and managed phone inquiries and utilized Cerner software
• Collected appropriate patient information such as demographics, IDs, entered patient data, insurance cards, insurance verification
• Coordinated and handled all faxes and referral processes and filed in patients charts accordingly
• Prepared bank deposits and balanced cash drawers