Crystal Reyes
Providence,RI
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative / Business Dept
Santander Bank Us
East Providence, RI
09.2023 - 01.2024
- Assisted customers through inbound calls with account maintenance and/or issues.
- Identified fraud patterns and took necessary actions to prevent customers' and company's loss.
- Maintained a level of accuracy to comply with federal laws and regulations.
- Being an active listener, providing feedback, and recording complaints to serve customers better.
- De-escalated problematic customer concerns, maintaining a calm, friendly attitude.
Account Manager / Sales Representative
Westgate Resorts
Orlando, FL
08.2018 - 04.2019
- Engage with customers through inbound/ outbound calls and assist in property upgrades or extensions
- Provide accurate and appropriate information in response to customer inquiries
- Assist customers in the process of re-establishing ownership
- Managed new written orders
- Responsible in maintaining a minimum net volume of $33,000.
Front Desk Senior - Pulmonology Department
Arnold Palmer Hospital for Children
Orlando, FL
07.2016 - 08.2018
- Answer incoming phone calls, take messages, and direct calls accordingly
- Process patient insurance co-pays and update insurance information
- Accurately obtain and record sensitive information from new patient for new patient registration
- Schedule and update appointments when necessary
- General office operations, such as file, fax, mail and mailing.
Account Service Representative
Westgate Resorts
Ocoee, FL
10.2015 - 07.2016
- Input, update, and retrieve customer information
- Process payments for past due accounts
- Arranged payment plans with customers to bring their accounts up-to-date
- Worked in collaboration with team members to achieve company goals.
Medical Assistant
Providence Community Health Centers
Providence, RI
10.2011 - 02.2014
- Maintain and update daily electronic medical records and billing
- Schedule / confirm appointments with patients, patient appointment check-in/out
- General clerical duties and answer multi-line phone
- Served as interpreter between patient and doctor when needed
- Performed clinical duties, such as; obtaining patient vital signs, performing EKGs, finger sticks and urinalysis test.
Certified Teacher Assistant
Providence Public Schools
Providence, RI
02.2024 - Current
- Guiding students on classroom assignments and activities.
- Monitoring student behavior in the classroom and intervening when necessary.
- Maintaining a safe learning environment for all students by adhering to safety protocols and procedures.
- Encouraging positive behaviors in the classroom through positive reinforcement techniques.
Education
Associates in Business Fundamental -
University of Phoenix (Online Campus)
01.2018
Certified Medical Assistant -
Sanford- Brown Institute
01.2011
Skills
- Excellent organizational skills
- Detail-oriented
- Bilingual English/Spanish
- Computer Skills
- Calm and Patient Demeanor
- Relationship Building
- Effective Communication
Timeline
Certified Teacher Assistant
Providence Public Schools
02.2024 - Current
Customer Service Representative / Business Dept
Santander Bank Us
09.2023 - 01.2024
Account Manager / Sales Representative
Westgate Resorts
08.2018 - 04.2019
Front Desk Senior - Pulmonology Department
Arnold Palmer Hospital for Children
07.2016 - 08.2018
Account Service Representative
Westgate Resorts
10.2015 - 07.2016
Medical Assistant
Providence Community Health Centers
10.2011 - 02.2014
Associates in Business Fundamental -
University of Phoenix (Online Campus)
Certified Medical Assistant -
Sanford- Brown Institute