Crystal Ricks
Virginia Beach,VA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
18
18
years of professional experience
Work History
Dispatcher
M&K Express Trucking LLC
05.2019 - Current
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored flow of paperwork and directed information to appropriate departments.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
Kitchen Supervisor
Courtyard Marriott
04.2010 - 06.2019
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action and performance reviews.
Restaurant District Manager
PALO ALTO Inc
06.2005 - 04.2010
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VASkills
- Schedule Coordination
- Updating Logs
- Prioritizing Calls
- Communication Equipment Operation
Timeline
Dispatcher
M&K Express Trucking LLC
05.2019 - Current
Kitchen Supervisor
Courtyard Marriott
04.2010 - 06.2019
Restaurant District Manager
PALO ALTO Inc
06.2005 - 04.2010
High School Diploma -
Matthew Fontaine Maury High School