Summary
Overview
Work History
Education
Skills
References
Timeline
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Crystal Riddick

Baltimore,MD

Summary

Flexible hard worker ready to learn and contribute to team success. Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Medstar Union Memorial Hospital of Baltimore
Baltimore
02.2023 - Current
  • Manage the intake of patients into the clinic
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Confidentially manage patient accounts
  • Registrar

ED Registrar/Admitting Specialist

LifeBridge Health
Baltimore, MD
09.2021 - 02.2022
  • Performed patient registration for ED visits, verifying insurance and demographic information.
  • Analyzed patient charts to ensure accuracy of data entered into the system.
  • Utilized problem-solving skills to troubleshoot issues with registration process.
  • Reviewed and updated medical records in accordance with HIPAA regulations.
  • Maintained a database of all patients registered in the ED department.
  • Provided assistance to physicians and nurses during patient admissions and discharges.
  • Answered incoming calls from patients inquiring about their visit status or any changes made.
  • Participated in training sessions as necessary to stay current on new protocols and procedures.

Medical Practice Lead

LifeBridge Health
Baltimore, MD
07.2018 - 09.2021
  • Coordinated and managed daily operations of the practice, including patient scheduling, billing, and insurance claims processing.
  • Provided leadership in creating a positive work environment for staff members by promoting teamwork and collaboration.
  • Managed financial aspects of the practice, including budgeting, forecasting, and cost containment initiatives.
  • Ensured quality assurance standards were met through regular audits of medical records and other documentation processes.
  • Facilitated communication between various departments within the practice to ensure timely completion of tasks.
  • Resolved customer service issues promptly while maintaining excellent relationships with patients.

Claims Processing Representative

LifeBridge Health
Baltimore, MD
06.2012 - 07.2018
  • Verified customer information to ensure accuracy of order details.
  • Performed data entry tasks to enter customer information into the system.
  • Prepared documents such as invoices, bills of sale, contracts, purchase orders.
  • Cross-referenced data from multiple sources to verify accuracy of information entered into the system.
  • Responded promptly to emails or phone calls from customers seeking assistance.
  • Updated customer accounts with payment information or other changes as needed.
  • Generated reports on sales trends and customer feedback for management review.
  • Maintained accurate records of all transactions including order numbers, item codes, prices.

Education

Certificate - Medical Billing And Coding

Medix School West
Baltimore, MD
05-2009

High School Diploma -

Baltimore, MD

Skills

  • Eligibility Determination
  • Routing lab results
  • Patient interviewing skills
  • Appointment Scheduling
  • Recording histories
  • System updates
  • Payment Collection
  • Medical Billing
  • Reception Management
  • Customer Service
  • Medical terminology knowledge
  • Office Administration
  • Insurance Verification
  • Patient Intake

References

Available Upon Request

Timeline

Patient Service Representative

Medstar Union Memorial Hospital of Baltimore
02.2023 - Current

ED Registrar/Admitting Specialist

LifeBridge Health
09.2021 - 02.2022

Medical Practice Lead

LifeBridge Health
07.2018 - 09.2021

Claims Processing Representative

LifeBridge Health
06.2012 - 07.2018

Certificate - Medical Billing And Coding

Medix School West

High School Diploma -

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Crystal Riddick