Overview
Work History
Education
Skills
Timeline
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Crystal Rivas

Montclair,NJ

Overview

7
7
years of professional experience

Work History

Office Coordinator

Capstone On Campus Management
Montclair, NJ
08.2020 - Current
  • Process all purchase transactions through VISA Spend Clarity, process payments by check through PNC Invoice Automation software, and communicate with accounts chargeable departments for external vendors
  • Create and manage work orders, maintenance requests, and building preventative maintenance in IBM Maximo and assign to appropriate personnel
  • Generate work order reports and KeyWatcher reports to assist management team
  • Assist Assistant Director of Operations in managing Morse Watchman KeyWatcher systems Access and update student housing information in Persona software and repair, replace, and encode door locks with Persona hardware
  • Arrange and manage Heights room setups for university events and Residence Life needs through 25 Live portal
  • Contribute to resident move out operations by organizing a record of damaged university property and repair costs
  • Participate in 24-hour emergency response rotation, assess facility emergencies, maintenance needs and document incidents while on call
  • Worked with Persona team and university partners to implement a new building-wide door lock project
  • Created a guide for Assistant Director of Facilities and Director that covered daily clerical duties, university staff and external vendor contact information, and a week at a glance for Capstone at the MON site
  • Communicate with supervisors, maintenance staff, campus partners, external vendors and coordinate delivery of maintenance equipment to ensure a smooth operation and organization of the workplace
  • Provide customer service to students, parents, staff and summer conference members
  • Manage Heights Facilities social media accounts
  • Supervised two student Summer Maintenance Assistants with building preparation duties prior to Fall 2024 semester

Resident Assistant

Montclair State University--Office of Residence Life
Montclair, NJ
08.2017 - 05.2020
  • Supervised a floor of 50+ Heights' residents to help acclimate their experience to college life for three years
  • Worked with Capstone On-Campus Management (COCM) team members in inspecting rooms for damages at the end of school year
  • Maintained a first line of security by swiping and encoding ID cards of 400+ residents at the front desk
  • Utilized IBM Maximo software to enter work order requests from residents, in-person and via emails
  • Resolved emergency crises and policy violations during on-call: overnight, weekend, & 24-hour duties
  • Utilized SYMPLICITY software to report incidents that took place while on-call
  • Organized social programming events/activities focusing on well-being, cultural learning, and civic duties
  • Counseled residents regarding personal, academic, social issues, and wellness concerns
  • Designed and maintained floor bulletin boards with useful and appropriate information from Residence Life
  • Trained in Title IX reporting and certified in Safe Space Training

Lead Program Facilitator

Inspimind
Paterson, NJ
01.2020 - 03.2020
  • Assisted in administrative work, answering phone calls, and student development programming
  • Presented workshops on self-identity, social justice, and mental health to high school & middle school students
  • Constructed lesson plans that addressed and promoted the emotional and academic needs of students
  • Implemented summative workshop evaluations from high school & middle school students, as well as advisory counselors

Outreach and Retention Intern

Inspimind
Paterson, NJ
09.2019 - 12.2019
  • Managed our Instagram account with fun & catchy promotions of Inspimind's events
  • Partnered with student involvement departments in universities located in New Jersey
  • Recruited college student leaders for after school programming and workshop presentations
  • Conducted research and outreach to disadvantaged schools for potential collaboration
  • Co-sponsored and facilitated events with college or university organizations
  • Informed prospective students and legal guardians on Inspirmind's mission to high schools, colleges and universities

Summer Camp Counselor

Clifton Department Of Recreation
Clifton, NJ
08.2018 - 08.2019
  • Assisted in daily functions for summer camp dedicated to creating engaging recreational opportunities for children
    and families, including a non-neurotypical child.
  • Identified and responded to participants behavioral issues in a compassionate and understanding way.
  • Assisted in office administrative tasks, as well as coordinating daily activities & field trips for participants.
  • Safeguarded personal property, camp equipment, and facilities
  • Acted as a role model in all areas of camp activities, including cleanliness, punctuality, rules, and sportsmanship.
  • Contributed to verbal and written evaluations, activity planning, and administration.
  • Received high rank on individual employee evaluation (Scored 1 on a 1-5 scale, where 1=highest and 5=lowest).

Jumpstart Team Member & AmeriCorps Scholar

Luis Muños Marin School For Social Justice
Newark, NJ
01.2018 - 05.2018
  • Collaborated with a team of four AmeriCorps members to plan twice weekly in-classroom activities for a class of 15
    preschool children.
  • Provided individualized attention and positive adult-child relationships to prepare children for school success
  • Promoted children's language and literacy skills through ongoing relationships with 15 preschool children.
  • Received intensive training and professional development in early childhood theory and practice, language and
    literacy development, and communication with families.

Education

Master of Arts - Clinical Psychology (child/adolescent concentration)

Montclair State University
Montclair, NJ
05.2026

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
05.2020

Skills

  • Bilingual (Fluent English and Spanish)
  • Microsoft Word
  • Microsoft Powerpoint
  • Excel
  • Mercury
  • Residential Management System (RMS)
  • IBM Maximo
  • 25 Live
  • VISA Spend Clarity
  • Yardi
  • Persona
  • PNC Invoice Automation System
  • ASSA ABLOY Hardware and Software

Timeline

Office Coordinator

Capstone On Campus Management
08.2020 - Current

Lead Program Facilitator

Inspimind
01.2020 - 03.2020

Outreach and Retention Intern

Inspimind
09.2019 - 12.2019

Summer Camp Counselor

Clifton Department Of Recreation
08.2018 - 08.2019

Jumpstart Team Member & AmeriCorps Scholar

Luis Muños Marin School For Social Justice
01.2018 - 05.2018

Resident Assistant

Montclair State University--Office of Residence Life
08.2017 - 05.2020

Master of Arts - Clinical Psychology (child/adolescent concentration)

Montclair State University

Bachelor of Arts - Psychology

Montclair State University

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Crystal Rivas