Crystal Roberts
Nichols,SC
Summary
Assistant Branch Manager with a strong background in team collaboration and training development. Strong background for effective inventory management systems and improving staff performance, leading to increased customer satisfaction and operational compliance.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
Heritage Pool Supply
Myrtle Beach, SC
10.2022 - Current
- Implemented inventory management systems, improving stock accuracy and turnover rates.
- Developed customer relationship.
- Oversaw financial transactions, ensuring accuracy in reporting.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed training programs for new employees, enhancing onboarding processes and team productivity.
- Achieved safety compliance by conducting regular safety briefings and enforcing strict adherence to regulations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Operations Manager / Inside Sales
Pool Builders Supply, Acquired by Heritage Pool Supply
Myrtle Beach, SC
04.2013 - 10.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Assisted in achieving sales targets
- Supervised operations staff and kept employees compliant with company policies and procedures.
Pool Department Manager
Oceana Resorts
Myrtle Beach, SC
05.2009 - 10.2012
- Coordinated training programs for new employees.
- Operated and maintained pool equipment to ensure water quality and safety standards.
- Researched and implemented new technologies and equipment.
Education
High School Diploma -
North Gaston High School
Dallas, NCSkills
- Operational efficiency
- Compliance management
- Audit preparation
- Staff education and training
- Employee scheduling
- Staff management
- Sales management
- Branch operations management
- Team player
- Decision-making
- Goals and performance
- Cash handling
Timeline
Assistant Branch Manager
Heritage Pool Supply
10.2022 - Current
Operations Manager / Inside Sales
Pool Builders Supply, Acquired by Heritage Pool Supply
04.2013 - 10.2022
Pool Department Manager
Oceana Resorts
05.2009 - 10.2012
High School Diploma -
North Gaston High School