Summary
Overview
Work History
Education
Skills
Timeline
background-images

Crystal Robertson

poteet,TX

Summary

Dynamic Produce Manager with a proven track record at Pay N Save, enhancing operational efficiency and customer satisfaction. Expert in retail inventory management and waste reduction, I successfully implemented merchandising strategies that boosted sales. Adept at fostering team collaboration and mentoring staff, I prioritize quality and compliance in all department activities.

Overview

10
10
years of professional experience

Work History

Produce Manager

Pay N Save
01.2019 - Current
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Assisted customers with produce questions.
  • Purchased produce following guidelines of marketing plan.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Improved produce department efficiency by implementing streamlined inventory management processes.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Selected items for specials and marked down items to reduce losses.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Priced produce to achieve margin and sales goals.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Assessed market trends, adjusting department offerings to cater to evolving consumer demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Meat Packer

Pay N Save
01.2017 - 01.2018
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Upheld high standards of sanitation by diligently cleaning tools, equipment, and surfaces throughout each shift.
  • Organized and stored items at specific temperatures to maintain freshness.
  • Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
  • Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.

Office Worker

Pay N Save
01.2016 - 01.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.

Education

High School Diploma -

Poteet High School
Poteet, TX
06-2002

Skills

  • Customer service
  • Retail management experience
  • Retail inventory management
  • Produce washing
  • Operational efficiency
  • Inventory counting
  • Stock rotation
  • Merchandising strategies
  • Supply chain coordination
  • Purchasing and planning
  • Inventory replenishment
  • Waste reduction
  • Pricing strategy
  • Display production

Timeline

Produce Manager

Pay N Save
01.2019 - Current

Meat Packer

Pay N Save
01.2017 - 01.2018

Office Worker

Pay N Save
01.2016 - 01.2018

High School Diploma -

Poteet High School
Crystal Robertson