Crystal Robinson
M
REDFORD,MI
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Head Sales Professional
Feldman Ford
Detroit, MI
10.2021 - Current
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Drove team revenue totals by bringing in top sales numbers.
- Reached performance objectives and generated over $500k in total sales.
- Negotiated purchase prices and explained sales, warranty and optional products.
Customer Service Representative
Bloomscape
Detroit, MI
05.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Internet Sales Consultant
Jorgensen Ford
Detroit, MI
05.2019 - 03.2021
- Generated more than $70k in monthly sales with successful marketing, sales and customer relations approaches.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Managed financial tracking, inventory coordination and social media marketing.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Technical Support Representative
Kelly Connect
Troy, MI
06.2018 - 04.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to iOS technical support needs.
Retail Keyholder
The Peacock Room
Detroit, MI
01.2018 - 06.2018
- Balanced cash registers at end of shift and filled out necessary reports.
- Rearranged racks and shelving based on seasonal planograms.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Opened and closed store at proper times for reliable services.
Assistant Store Manager
American Apparel
Atlanta, GA
09.2015 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
No Degree - Mathematics
Wayne State University
Detroit, MI 09.2019 - Current
Skills
Sales and marketing strategies
Client presentations
Network development
Lead Generation
Upselling strategies
Timeline
Head Sales Professional
Feldman Ford
10.2021 - Current
Customer Service Representative
Bloomscape
05.2021 - 10.2021
No Degree - Mathematics
Wayne State University
09.2019 - Current
Internet Sales Consultant
Jorgensen Ford
05.2019 - 03.2021
Technical Support Representative
Kelly Connect
06.2018 - 04.2019
Retail Keyholder
The Peacock Room
01.2018 - 06.2018
Assistant Store Manager
American Apparel
09.2015 - 04.2017