Crystal Robinson
Ponca City
Summary
Medical Assistant with extensive skills in patient-focused care and vital sign monitoring. Proven ability to enhance operational efficiency and patient satisfaction through effective scheduling and communication. Proficient in EMR/EHR systems and committed to maintaining HIPAA compliance in all aspects of care.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Xpress Wellness Urgent Care
Ponca City, OK
09.2024 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Prepared examination rooms to maintain clean and safe environments for patients and staff.
- Conducted vital sign assessments, enhancing patient care and medical record accuracy.
- Supported physicians during examinations by providing necessary instruments and supplies promptly.
- Managed inventory of medical supplies, optimizing resource availability for daily operations.
- Collaborated with healthcare team to streamline patient flow, enhancing operational efficiency within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
LabCorp
Ponca City, OK
10.2022 - 07.2024
- Collected blood samples using various techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient data and specimen processing in compliance with regulations.
- Collaborated with healthcare professionals to streamline sample collection processes and reduce wait times.
- Trained new staff on phlebotomy techniques, safety protocols, and customer service standards.
- Conducted quality control checks on equipment to ensure reliability and accuracy of test results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Medical Assistant
Ponca City Immediate Care & Family Practice
Ponca City, OK
01.2015 - 10.2022
- Educated patients on medication usage, fostering better health outcomes through clear communication.
- Coordinated follow-up appointments, improving patient satisfaction through effective scheduling practices.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Phlebotomy Supervisor
Oklahoma Blood Institute
Ponca City, OK
11.2004 - 09.2014
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and regulatory standards.
- Trained and mentored new phlebotomists on best practices and technical skills.
- Coordinated scheduling for staff, optimizing workflow and patient care efficiency.
- Implemented quality control measures to enhance accuracy in specimen collection and processing.
- Interviewed and hired phlebotomists and office personnel for [Type] company.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of [Type] lab.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
Education
No Degree - Phlebotomy
Autry Technology
Enid, OK08-2002
High School Diploma -
Newkirk High School
05-2001
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- EMR / EHR
- Patient-focused care
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
- Laboratory specimen collection
- Maintaining confidentiality
- Appointment setting
- Patient flow management
- Sterilization techniques
- First aid
- Adaptable
- Antigen testing
- Orthopedic splints
- Clinical documentation
- Reliable team player
- Professionalism and ethics
- Sterile technique
- Reliable transportation
Timeline
Medical Assistant
Xpress Wellness Urgent Care
09.2024 - Current
Phlebotomist
LabCorp
10.2022 - 07.2024
Medical Assistant
Ponca City Immediate Care & Family Practice
01.2015 - 10.2022
Phlebotomy Supervisor
Oklahoma Blood Institute
11.2004 - 09.2014
No Degree - Phlebotomy
Autry Technology
High School Diploma -
Newkirk High School