Crystal Rodriguez
Downey,CA
Summary
- At Kaiser Permanente, I excelled as a Surgery Scheduler, leveraging HIPAA compliance and exceptional office administration to enhance patient care. Demonstrated expertise in reducing surgery cancellations and maintaining confidentiality, underscored by a commitment to patient education and efficient procedure coordination. My strategic thinking and leadership significantly improved operational efficiency.
- Effective at setting up as many as 50 weekly procedures for 20 surgeons in a busy Head and Neck practice. Well-versed in checking coverage, and obtaining authorizations.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Kaiser Permanente
11.2013 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Exemplifies professionalism and empathy.
- Booked preoperative and postoperative appointments for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated daily operating room calendars with accurate appointment schedules.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Education
High School Diploma -
Richard Ghar High School
Cerritos, United States06.2012
Skills
- Maintaining confidentiality
- HIPAA Compliance
- Office Administration
- Educating patients
- Connectedness with patient
- Strategic and a critical thinker
- Exemplifying a responsible leader
- Data entry proficiency
- Updating charts
- Following up with patients
- Procedure Knowledge
- Facility coordinating
Timeline
Surgery Scheduler
Kaiser Permanente
11.2013 - Current
High School Diploma -
Richard Ghar High School
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