Terri Kippes
Westminster,CO
Summary
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Diligent Surgery scheduler with comprehensive background in coordinating surgery schedules and facilitating seamless communication between medical staff and patients. Proven ability to streamline scheduling processes and ensure accuracy in appointment management. Demonstrated proficiency in multitasking and maintaining confidentiality in high-pressure environments.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Surgery Scheduler
Kaiser Permanente
Denver, CO
01.2023 - 11.2025
- Scheduled surgical appointments using electronic health record systems for optimal patient flow.
- Coordinated with medical staff to ensure accurate pre-operative instructions and patient preparation.
- Managed patient inquiries regarding surgery scheduling, providing clear and timely information.
- Developed and maintained efficient scheduling processes to minimize appointment conflicts.
Surgery Scheduler
Western Orthopaedics
Denver, CO
08.2020 - 09.2022
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
Surgery Scheduler
Midtown Surgery Center
Denver, CO
08.2020 - 12.2020
- Assisted in training new staff on scheduling software and office protocols to enhance team performance.
- Collaborated with multidisciplinary teams to streamline communication regarding surgical procedures and timelines.
- Reviewed and updated patient records to ensure compliance with regulatory standards and accuracy in scheduling.
- Implemented process improvements that enhanced scheduling efficiency and reduced wait times for patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Medical Assistant
Front Range Orthopaedics
Longmont, CO
12.2019 - 09.2020
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in clinical procedures, ensuring compliance with safety protocols and enhancing patient care.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Educated patients on treatment plans and medication management, fostering adherence to prescribed therapies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Receptionist
Hanger Clinic
Lafayette, CO
12.2018 - 12.2019
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated scheduling for appointments, meetings, and conference room usage efficiently.
- Developed and maintained filing systems to enhance document retrieval processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined communication between departments by facilitating effective information flow.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Medical Floater
HCA
Denver, CO
01.2012 - 12.2018
- Coordinated patient flow between departments to optimize scheduling and minimize wait times.
- Assisted in implementing new electronic health record system, improving data accuracy and accessibility.
- Trained staff on operational procedures, enhancing team efficiency and service delivery.
- Managed patient intake processes, ensuring compliance with regulatory requirements and confidentiality standard
- Boosted patient satisfaction by addressing concerns promptly and effectively coordinating communication between patients and healthcare providers.
- Provided exceptional support during surgical procedures by anticipating physician needs, preparing instruments, and assisting with wound dressing changes postoperatively.
- Streamlined the patient intake process by gathering necessary information and completing thorough medical histories.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Reduced wait times for appointments by efficiently scheduling patients according to provider availability and urgency of care requirements.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
Medical Assistant ,Surgery Scheduler
Western Orthopaedics
Denver, CO
01.2008 - 12.2012
- Assisted in patient intake and medical history documentation to ensure accurate record-keeping.
- Supported clinical staff by preparing examination rooms and sterilizing instruments for procedures.
- Administered injections and performed basic lab tests while ensuring patient comfort and safety.
- Coordinated scheduling of patient appointments, optimizing workflow and reducing wait times.
- Educated patients on treatment plans, medications, and post-procedure care to enhance understanding.
- Trained new staff on office protocols, fostering a collaborative team environment and improving efficiency.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated daily operating room calendars with accurate appointment schedules.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Checked patients in and out and collected payments.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Minimized patient wait times through effective management of daily surgery schedules.
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Calendar management
- Educating patients
- Checking in patients
- Maintaining confidentiality
- Updating charts
- Insurance pre-certifications
- Pre-authorization management
- Patient scheduling
- Time management
Languages
English
Education
Diploma in Medical Assisting - Medical Assisting
Heritage College of Health Careers
Denver, CO 01.1992 - 09.1992
Timeline
Surgery Scheduler
Kaiser Permanente
01.2023 - 11.2025
Surgery Scheduler
Western Orthopaedics
08.2020 - 09.2022
Surgery Scheduler
Midtown Surgery Center
08.2020 - 12.2020
Medical Assistant
Front Range Orthopaedics
12.2019 - 09.2020
Receptionist
Hanger Clinic
12.2018 - 12.2019
Medical Floater
HCA
01.2012 - 12.2018
Medical Assistant ,Surgery Scheduler
Western Orthopaedics
01.2008 - 12.2012
Diploma in Medical Assisting - Medical Assisting
Heritage College of Health Careers
01.1992 - 09.1992