Crystal Rodriguez
TTEC
Kingwood,TX
27
years of professional experience
Empathic and client focus when working Healthcare service. Results-driven customer service professional with over five years of experience in enhancing customer relations. Proficient in active listening and critical thinking, consistently resolving complex inquiries to boost satisfaction and retention.
Work History
Customer Service Representative
5 Years 1 Month- Resolved customer inquiries through multiple communication channels to enhance satisfaction and retention.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Delivered exceptional customer service while addressing inquiries and resolving issues promptly.
Cashier
2 Years 11 Months- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Maintained accurate cash drawer balances through diligent reconciliation.
- Trained new cashiers on operational procedures and customer service standards.
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Well Header Technician
21 Years 6 Months- Operated and maintained advanced technical equipment for data collection and analysis.
- Researched data for historical wellbores, improved the quality of work produced by the team including Orthorectification.
- Assisting with tracking ,and processing any or all expedited orders.
- Collaborated with engineering teams on project implementation and technical support.
- Developed and enforced safety protocols to enhance workplace safety standards.
Education
GED
Skills
Customer service
Active listening
Critical thinking
Data management
Conflict resolution
Call handling
Written and oral communication
Customer relations
Timeline
Cashier
Walmart
08.2022 - 07.2025Read More
Customer Service Representative
TTEC
07.2021 - CurrentRead More
Well Header Technician
TGS NOPEC
11.1999 - 05.2021Read More
Sam Houston High School
GED
Read More