- Animal Care
- Kayaking
- Cooking
- I enjoy helping others and giving back to the community
- Horseback Riding
- Wine Tasting
- Camping
- I enjoy cooking for friends and family gatherings
- Photography
Crystal Schulfer
Amherst,WI
Summary
I demonstrate strong customer service , communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Video Monitor Technician
Aspirus Stevens Point Hospital
Stevens Point, WI
10.2023 - Current
- Collaborated with nursing staff to communicate critical patient information effectively and promptly.
- Implemented alarm management strategies that effectively prioritized critical alerts and reduced false alarms, improving overall patient care.
- Assisted in training new staff on monitoring equipment and protocols to enhance team efficiency.
- Conducted routine checks and maintenance on monitoring devices, ensuring optimal functionality.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
Consultant
Certified Scentsy Consultant
11.2014 - Current
- Selling products
- Placing orders
- Managing Inventory
- Handling invoices and reconciliation of products being shipped and received.
- Marketing products
Business Office Manager
Stevens Point Health Services
Stevens Point, WI
10.2023 - 02.2024
- Accounts receivable/ Accounts Payable
- Setting up personal Bank accounts for residents
- Admission and discharging of residents.
- Verifying insurance benefits
- Helping with HR duties
- Monthly close outs of accounts/ balancing
- Mailing information, invoices and statements
- Work with resident cares program and make sure they are happy with stay.
- Address concerns and complaints and questions.
Financial Advocate
Aspirus Stevens Point Hospital Breast Care Center
Stevens Point, WI
04.2019 - 09.2023
- Answered questions and help patients understand their bills and the charges with-in the Breast Care Center.
- Checked insurance coverage for DME Mastectomy Bras
- Assisted patients with funding through the Angel Fund is they had no insurance coverage or provided information on the Susan G Komen Fund or the Well Woman’s Program as well.
- Was back up for our administrative assistants, helped cover when they were short or for breaks.
- Took responsibility to find training resources and independent study
- Educated patients on financial assistance programs and eligibility requirements.
- Delivered support to medical staff in completion of patient paperwork.
- Ordered all department supplies and Mastectomy supplies
Centralized Scheduling Representative Specialist
Ascension Medical Group
WI
03.2014 - 04.2019
- Answer calls and schedule patients for appointments in multiple departments and areas in state of WI
- Help direct patients to the right area if not sent to correct area
- Answer any questions that fellow teammates have
- Trained new team members on scheduling protocols and system navigation for seamless transitions.
- Lead a weekly group huddle to keep my row well informed of changes and upcoming changes
- Order department supplies from 3 different vendors
- Orientating new employees with Phytel and Opting patient out of Phytel as well
- Excel spread sheets/ maintain spread sheets with updates and changes
- Shadowing in new departments before taking on the department and collecting all information for the spread sheets.
- Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
PSR
Ministry Medical Group Family Practice
08.2012 - 03.2014
- Schedule appointments and verify demographics and insurance
- Editing of providers schedules
- Greet and check in patients answer phones
- Taking payments
Optician
Sterling Optical
05.2012 - 08.2012
- Optician- sales of glasses and contacts
- Adjusting glasses
- Billing of insurances
- Performing eye tests and administering eye drops
PSR
Ministry Medical Group Family Practice Plover
Plover
07.2010 - 05.2012
- Schedule appointments and verify demographics and insurance
- Editing of providers schedules
- Greet and check in patients answer phones
- Taking payments
Ophthalmic assistant
Ministry Medical Group Ophthalmology
03.2004 - 07.2010
- Prepares patient for exam
- Responsible for the flow of patients
- Performs refraction
- Measures Intraocular pressure and assesses patient’s pupils
- Performs ancillary testing
- Assists patient in preparation for surgery, hospital or office
- Participates in post operative care
- Assisted in Lasik surgeries
Optician
Sterling Optical
09.2001 - 03.2004
- Optical testing
- Contact lens teaching
- Adjusting and fitting glasses
- Writing up glasses orders
- Billing insurance
- Entering insurance payments and rebilling if necessary
- Ordering contacts and glass frames
- Faxing/ photo coping/ bank statements for deposits
Education
EMT program -
Mid-State Technical Collage
01-2023
Graduate - undefined
Mosinee High School
Mosinee, WI01-1995
Skills
- Customer Service, faxing, answering phones, scheduling appointments, verifying patient information, collecting payment, filing, scanning information, computer experience, Outlook, word, windows XP, some excel, US bank
- Basic life support
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Electronic charting
- Task prioritization
- Documentation
- Professionalism
- Time management abilities
Interests
Timeline
Business Office Manager
Stevens Point Health Services
10.2023 - 02.2024
Video Monitor Technician
Aspirus Stevens Point Hospital
10.2023 - Current
Financial Advocate
Aspirus Stevens Point Hospital Breast Care Center
04.2019 - 09.2023
Consultant
Certified Scentsy Consultant
11.2014 - Current
Centralized Scheduling Representative Specialist
Ascension Medical Group
03.2014 - 04.2019
PSR
Ministry Medical Group Family Practice
08.2012 - 03.2014
Optician
Sterling Optical
05.2012 - 08.2012
PSR
Ministry Medical Group Family Practice Plover
07.2010 - 05.2012
Ophthalmic assistant
Ministry Medical Group Ophthalmology
03.2004 - 07.2010
Optician
Sterling Optical
09.2001 - 03.2004
Graduate - undefined
Mosinee High School
EMT program -
Mid-State Technical Collage
CCM Cattle Co.
I started my own little side business in 2024. Breeding mini and micro mini highland cross cattle. I am sharing my love of animals with people through everything from: therapy - mini photo sessions - petting zoos.
I also have helped out friends at there farm to organize events to support Agritourism from things like setting up camping arrangements, organizing coffee/ wine events in there sunflower fields, date night options, craft events, petting zoo.
I truly enjoy the outdoors and just to help and lend a helping hand whenever possible.