Crystal Schultz
New Braunfels,TX
Summary
Results-driven administrative professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Excellent problem-solver and clear communicator with positive and upbeat personality. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Etsy Shop Owner, Apparel Designer
Self
New Braunfels, TX
01.2018 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Sketched artistic and fresh designs for consideration.
- Worked with technical design and product management to provide accurate and complete design packages.
- Gathered information from vendors regarding market trends and competitor activity.
- Led aesthetic vision and creation of new fashion products.
- Oversaw business budget planning and administration, accounting functions, and inventory purchasing to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Input income and expense details into database to track business finances and address variances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
Warehouse Associate
Amazon
San Marcos, TX
01.2020 - 07.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Homeschool Educator
Self
San Antonio, Texas
09.2015 - 06.2020
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Evaluated classical, student-lead, and unschooling methodologies for best option.
- Led students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- When student started public school in 4th grade she was in high percentile in math and reading compared to other public school students.
Medical Office Specialist
Dr. Jesse Moss ENT
San Antonio, Texas
06.2012 - 05.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Server
Olive Garden
New Braunfels, United States
08.2007 - 02.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
MOS Certification - Medical Office Specialist
Kaplan Career Institute
San Antonio, TX06.2011
High School Diploma -
Kaplan Career Institute - Brooklyn
New Braunfels, TX05.2009
Skills
- Cohesive Operations Management
- Aggressive Strategic Planning
- Excellent Oral Communication
- Differentiated instruction
- Records Organization and Management
- Originality and Creativity
- Focus and Follow-Through
- Program Optimization
- Decision Making
- Assignment Delegation
- Problem Anticipation and Resolution
- Inventory Tracking and Management
- Fashion design
- Time management
- Business Development
- Client Relationship Development
- Cost-benefit analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Warehouse Associate
Amazon
01.2020 - 07.2020
Etsy Shop Owner, Apparel Designer
Self
01.2018 - Current
Homeschool Educator
Self
09.2015 - 06.2020
Medical Office Specialist
Dr. Jesse Moss ENT
06.2012 - 05.2015
Server
Olive Garden
08.2007 - 02.2013
MOS Certification - Medical Office Specialist
Kaplan Career Institute
High School Diploma -
Kaplan Career Institute - Brooklyn
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