Crystal Schurle
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Reliable and hard working with a drive to learn and strengthen my skills in a friendly, team-oriented work environment.
Overview
8
8
years of professional experience
Work History
Footwear Associate
Academy Sports And Outdoors
12.2023 - Current
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Ensured accurate sizing recommendations for each client through attentive measuring techniques while respecting personal privacy concerns.
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Contributed to store success by actively participating in promotional events and seasonal sales initiatives.
Quality Control Auditor
Alma Foods
08.2022 - 06.2023
- Contributed significantly towards ISO certification preparation by ensuring all documentation met regulatory requirements.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reduced production errors through consistent monitoring and detailed reporting of quality control processes.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Managed multiple simultaneous audits without sacrificing attention to detail or compromising timelines.
- Audited activities of workers on production lines and shipping and receiving.
Lead Mower
Blueville Nursery
05.2021 - 08.2022
- Operated equipment while observing standard safety procedures.
- Delivered exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Built strong relationships with clients to ensure repeat business and positive referrals.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Department Manager
Walmart
11.2015 - 04.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
No Degree - Phlebotomy
Manhattan Area Technical College
Manhattan, KS12.2022
Certificate - Certified Medication Aide
Manhattan Area Technical College
Manhattan, KS06.2010
Certified Nurses Aide
Manhattan Area Technical College
Manhattan, KS08.2008
High School Diploma -
Riley County High School
Riley, KS05.2001
Skills
- Creative Thinking
- Retail Metrics and Goals
- Merchandise Recommendations
- Friendly and Helpful
- Customer Service
- Inventory Control
- Attention to Detail
- Cash Handling Accuracy
- Sales floor organization
- Strong Communication and Interpersonal Skills
Timeline
Footwear Associate
Academy Sports And Outdoors
12.2023 - Current
Quality Control Auditor
Alma Foods
08.2022 - 06.2023
Lead Mower
Blueville Nursery
05.2021 - 08.2022
Department Manager
Walmart
11.2015 - 04.2021
No Degree - Phlebotomy
Manhattan Area Technical College
Certificate - Certified Medication Aide
Manhattan Area Technical College
Certified Nurses Aide
Manhattan Area Technical College
High School Diploma -
Riley County High School
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