Crystal Scoggins
South Boston,VA
Summary
Accomplished and energetic Customer Service Representative with a solid track record of delivering exceptional customer service. A motivated leader with strong organizational and prioritization abilities to effectively handle multiple tasks and meet deadlines. Areas of expertise include critical thinking, coordination, and telecommunication. Proven history of achievement in customer service, dedicated to providing top-notch support and ensuring customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
LabCorp
03.2013 - Current
- Confer with customers by telephone or in person to provide information about products or services, take orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Receive and route messages or documents, such as laboratory results, to appropriate staff
Shift Leader
Hardee’s
06.2008 - 02.2013
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
Timeline
Customer Service Representative
LabCorp
03.2013 - Current
Shift Leader
Hardee’s
06.2008 - 02.2013
Bachelor of Science - Health Sciences
Arizona State University
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