Crystal Seba
Hockley,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
06.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Pharmacy Technician
CVS Pharmacy
10.2018 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Optical Assistant
First Colonial Eyecare
09.2009 - 02.2011
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
Education
Associate of Applied Science - Pharmacy Technology
Stratford University
Virginia Beach, VA06.2020
Skills
- Document Filing
- Verbal and Written Communication
- Customer Service
- Workflow Optimization
- Complex Problem-Solving
- Data entry
- Time Management
- Meticulous Attention to Detail
- Data Accuracy
- Quality Control
Timeline
Patient Service Representative
CVS Specialty Pharmacy
06.2021 - Current
Pharmacy Technician
CVS Pharmacy
10.2018 - 06.2021
Optical Assistant
First Colonial Eyecare
09.2009 - 02.2011
Associate of Applied Science - Pharmacy Technology
Stratford University